Migration & Technical Support Specialist

Syft Technologies; Wellington; Hybrid; NZD 70,000 - 100,000; Full time

Job summary

SuiteFiles is growing, and we are looking for a technically minded, customer-focused Technical Support and Migration Specialist to join the team in Wellington. This hybrid role combines technical support with customer migration work, troubleshooting issues, supporting onboarding, and delivering migrations into SharePoint and SuiteFiles.

You’ll work closely with customers and internal teams to provide practical solutions, translate technical concepts for non-technical users, and contribute to

Qualifications

• Experience in a technical support or application support role.
• Strong customer communication skills and ability to translate technical information for non-technical users.
• Experience in Microsoft 365, SharePoint, or SaaS environments would be highly regarded.
• Confidence investigating issues and troubleshooting across software applications.
• Strong attention to detail, organisation, and ability to manage competing priorities.
• Curious, proactive mindset with genuine interest in technology and continuous learning.
• Exposure to migrations, browser-based troubleshooting, APIs, SQL, PowerShell, or systems administration would be advantageous.

Responsibilities

• Provide technical support across the SuiteFiles platform, investigating issues, triaging tickets, and seeing queries through to resolution.
• Help customers understand product functionality and explain technical concepts in a clear, user-friendly way.
• Support customer migrations from other systems, including pre-migration checks and delivery coordination.
• Work alongside internal teams including Support, Customer Success, Sales, and Product to deliver a seamless customer experience.
• Contribute to process improvements, knowledge base content, and documentation that supports team efficiency and customer success.
• Assist with testing, troubleshooting, and quality checks where product fixes or technical changes are required.

Skills

Technical support

Customer communication

MS 365/SharePoint experience

SaaS environment experience

Troubleshooting

Attention to detail

Proactive learner

Tools

PowerShell

SQL

APIs

SharePoint

Job description

SuiteFiles is growing, and we are looking for a technically minded, customer-focused Technical Support and Migration Specialist to join the team in Wellington. This hybrid role combines technical support with customer migration work, troubleshooting issues, supporting onboarding, and delivering migrations into SharePoint and SuiteFiles.

You’ll work closely with customers and internal teams to provide practical solutions, translate technical concepts for non-technical users, and contribute to