Medical Receptionist/Booking Administrator

RHCNZ Medical Imaging Group; Whangarei; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

5 weeks annual leave

5 days domestic leave

Southern Cross health insurance

KiwiSaver employer contributions

Continuing Professional Development

Employee Assistance Programme (EAP)

Branded wardrobe provided

Job summary

Auckland Radiology is recruiting a Permanent, full-time Medical Receptionist/Booking Administrator to join our Whangārei team. You will provide frontline reception, schedule imaging appointments, and input details into the RIS, ensuring smooth patient flow and accurate records.

The ideal candidate has superb communication, excellent organisational skills, and a commitment to privacy. NZ work rights required; sponsorship for admin roles is not available.

Qualifications

• Excellent oral and written communication skills.
• Demonstrated delivery of excellent customer service through exemplary interpersonal skills
• Exceptional organisational skills, with the ability to effectively manage and prioritise their own workload
• The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
• Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)
• Preferred minimum qualification NCEA Level 3 (or equivalent)

Responsibilities

• Provide frontline reception service and booking coordination for patient imaging appointments.
• Schedule imaging appointments per booking protocols and communicate all relevant information to patients.
• Accurately input information into the RIS and maintain patient records with privacy in mind.
• Liaise with clinical staff and referring doctors to ensure appointments run to schedule.
• Identify funding pathways and adhere to ACC funding protocols where applicable.
• Maintain privacy and security of patient information at all times.

Skills

Communication

Customer service

Organization

Discretion

IT literacy

RIS familiarity

Education

NCEA Level 3

Tools

Radiology Information System

Job description

Medical Receptionist/Booking Administrator

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• LOCATION: Auckland
• LISTED: 23 October 2026
• APPLY BY: 1 November 2026
• POSITION TYPE: Permanent / Full Time
• JOB ID: 1128863

Permanent, full-time Medical Receptionist/Booking Administrator role with Auckland Radiology in Whangarei — make a difference to patients every day.

He whakamārama mō te tūranga mahi | About the role

We are seeking a Medical Receptionist / Booking Administrator to join our Auckland Radiology team in Whangārei at our Te Tai Tokerau clinic. This is a permanent, full-time position working 40 hours per week.

To be considered for this position, you must have the legal right to work in New Zealand. Please note that RHCNZ does not offer sponsorship for administrative roles.

The Medical Receptionist / Booking Administrator role provides a frontline reception service that contributes positively to the company's image by providing a quality and timely service to patients, referrers, funders, and internal staff, as well as the successful coordination and booking of patient imaging appointments. You will be the welcoming face and voice of our clinic, ensuring every patient feels supported from the moment they arrive or call.

You will schedule imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination. You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to ACC funding protocols where applicable. You will liaise with clinical staff to ensure appointments run to schedule and with referring doctors or practitioners regarding patients' imaging requirements, while maintaining the privacy and security of all documents and patient information at all times.

Ngā pūkenga e rapu nei mātou | About you

• Excellent oral and written communication skills, with the ability to interact and communicate with a diverse range of people
• Demonstrated delivery of excellent customer service through exemplary interpersonal skills
• Exceptional organisational skills, with the ability to effectively manage and prioritise their own workload
• The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
• Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)
• Preferred minimum qualification NCEA Level 3 (or equivalent)

For this great opportunity, we are also looking for someone who can demonstrate our values:

• Patients are our why — We are dedicated to improving health outcomes for our communities across Aotearoa / New Zealand. Our patients are at the heart of everything we do.
• Manaaki is at our core — We show care, empathy, support, and integrity in our interactions with each other, our patients, and referrers.
• Our team is our greatest strength — We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
• Excellence is our ambition — We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance. We are unapologetic in our desire to improve.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. We offer a competitive salary and staff benefits package including:

• 5 weeks annual leave and up to 5 days of domestic leave annually
• Southern Cross health insurance provided by the employer
• KiwiSaver with employer contributions from your date of commencement
• Continuing Professional Development support
• Employee Assistance Programme (EAP)
• Branded wardrobe provided

Ko wai mātou | About us

Auckland Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.

RHCNZ welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. A requirement of this role is to actively support and promote our diversity and inclusion principles.

Auckland is a multi-cultural urban oasis of food, music, arts and culture. It’s where sparkling waters and lush landscapes meet city sophistication.