Medical Receptionist/Booking Administrator

Auckland Radiology Group; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

5 weeks annual leave

Up to 5 days domestic leave annually

Southern Cross health insurance

KiwiSaver employer contributions

Continuing Professional Development

Employee Assistance Programme (EAP)

Branded wardrobe

Job summary

Auckland Radiology invites applications for a permanent, full-time Medical Receptionist / Booking Administrator at the Whangārei Te Tai Tokerau clinic. The role combines reception duties with booking imaging appointments and RIS data entry, supporting patient care from arrival to follow-up.

Successful candidates will have strong communication, customer service, and organisational skills, with a commitment to privacy and confidentiality. NZ work rights are required; sponsorship is not offered.

Qualifications

• Excellent verbal and written communication across diverse people.
• Demonstrated delivery of excellent customer service.
• Strong organisational skills and ability to prioritise workload.
• Absolute discretion and privacy compliance per company procedures and laws.
• Proficient navigation of computer systems; RIS experience is an advantage.
• Preferred minimum qualification NCEA Level 3 (or equivalent).

Responsibilities

• Provide frontline reception and booking coordination for imaging appointments.
• Input patient data into RIS and maintain accurate medical/personal records.
• Identify funding pathways and apply ACC funding protocols where applicable.
• Liaise with clinical staff and referrers to ensure appointments run to schedule.
• Maintain patient confidentiality and secure handling of documents.

Skills

Communication skills

Customer service

Organisational skills

Discretion & confidentiality

Computer literacy

RIS experience (advantage)

Education

NCEA Level 3

Tools

RIS (Radiology Information System)

Job description

Medical Receptionist/Booking Administrator

He whakamārama mō te tūranga mahi | About the role

We are seeking a Medical Receptionist / Booking Administrator to join our Auckland Radiology team in Whangārei at our Te Tai Tokerau clinic. This is a permanent, full-time position working 40 hours per week.

To be considered for this position, you must have the legal right to work in New Zealand. Please note that RHCNZ does not offer sponsorship for administrative roles.

The Medical Receptionist / Booking Administrator role provides a frontline reception service that contributes positively to the company's image by providing a quality and timely service to patients, referrers, funders, and internal staff, as well as the successful coordination and booking of patient imaging appointments. You will be the welcoming face and voice of our clinic, ensuring every patient feels supported from the moment they arrive or call.

You will schedule imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination. You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to ACC funding protocols where applicable. You will liaise with clinical staff to ensure appointments run to schedule and with referring doctors or practitioners regarding patients' imaging requirements, while maintaining the privacy and security of all documents and patient information at all times.

Ngā pūkenga e rapu nei mātou | About you

• Excellent oral and written communication skills, with the ability to interact and communicate with a diverse range of people
• Demonstrated delivery of excellent customer service through exemplary interpersonal skills
• Exceptional organisational skills, with the ability to effectively manage and prioritise their own workload
• The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
• Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)
• Preferred minimum qualification NCEA Level 3 (or equivalent)

For this great opportunity, we are also looking for someone who can demonstrate our values:

• Patients are our why - We are dedicated to improving health outcomes for our communities across Aotearoa / New Zealand. Our patients are at the heart of everything we do.
• Manaaki is at our core - We show care, empathy, support, and integrity in our interactions with each other, our patients, and referrers.
• Our team is our greatest strength - We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
• Excellence is our ambition - We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance. We are unapologetic in our desire to improve.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. We offer a competitive salary and staff benefits package including:

• 5 weeks annual leave and up to 5 days of domestic leave annually
• Southern Cross health insurance provided by the employer
• KiwiSaver with employer contributions from your date of commencement
• Continuing Professional Development support
• Employee Assistance Programme (EAP)
• Branded wardrobe provided

Ko wai mātou | About us

Auckland Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands - Auckland Radiology, Bay Radiology and Pacific Radiology.

RHCNZ welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. A requirement of this role is to actively support and promote our diversity and inclusion principles.

Applications close 1 November 2026