Medical Receptionist/Booking Administrator

Auckland Radiology Group; Whangarei; Sur place; NZD 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

5 weeks annual leave

Health insurance

KiwiSaver with employer contributions

Continuing Professional Development (N

Employee Assistance Programme (EAP)

Branded wardrobe provided

Résumé du poste

Auckland Radiology is seeking a friendly Medical Receptionist / Booking Administrator to join our Whangārei team. You will be the first point of contact for patients, schedule imaging appointments, and input data into our RIS while ensuring accuracy and privacy.

You will work 40 hours per week in a permanent, full‑time role, with a competitive salary, five weeks annual leave and health insurance on offer.

Qualifications

• Excellent oral and written communication with diverse people.
• Demonstrated delivery of excellent customer service.
• Exceptional organisational skills and ability to prioritise workload.
• Maintain discretion and confidentiality per privacy laws.
• Proficient with computer systems; RIS experience is an advantage.
• Minimum qualification NCEA Level 3 (or equivalent).

Responsabilités

• Provide frontline reception and booking service for patients and referrers.
• Schedule imaging appointments as per booking protocols.
• Input patient information into the radiology information system (RIS) accurately.
• Maintain accurate records of patient details while ensuring privacy.
• Liaise with clinical staff and referring doctors regarding imaging requirements.

Connaissances

Communication

Customer service

Organisation

Confidentiality

RIS familiarity

Formation

NCEA Level 3 (or equivalent)

Outils

RIS experience

Description du poste

Medical Receptionist/Booking Administrator

Permanent, full-time Medical Receptionist/Booking Administrator role with Auckland Radiology in Whangarei — make a difference to patients every day.

Auckland

• Be the welcoming face of our clinic
• Competitive salary, 5 weeks annual leave, health insurance
• Join NZ's leading private radiology provider

He whakamārama mō te tūranga mahi | About the role

We are seeking a Medical Receptionist / Booking Administrator to join our Auckland Radiology team in Whangārei at our Te Tai Tokerau clinic. This is a permanent, full-time position working 40 hours per week.

To be considered for this position, you must have the legal right to work in New Zealand. Please note that RHCNZ does not offer sponsorship for administrative roles.

The Medical Receptionist / Booking Administrator role provides a frontline reception service that contributes positively to the company's image by providing a quality and timely service to patients, referrers, funders, and internal staff, as well as the successful coordination and booking of patient imaging appointments. You will be the welcoming face and voice of our clinic, ensuring every patient feels supported from the moment they arrive or call. You will schedule imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination. You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to ACC funding protocols where applicable. You will liaise with clinical staff to ensure appointments run to schedule and with referring doctors or practitioners regarding patients' imaging requirements, while maintaining the privacy and security of all documents and patient information at all times.

Ngā pūkenga e rapu nei mātou | About you

We are looking for someone who brings:

• Excellent oral and written communication skills, with the ability to interact and communicate with a diverse range of people
• Demonstrated delivery of excellent customer service through exemplary interpersonal skills
• Exceptional organisational skills, with the ability to effectively manage and prioritise their own workload
• The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
• Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)
• Preferred minimum qualification NCEA Level 3 (or equivalent)

For this great opportunity, we are also looking for someone who can demonstrate our values:

• Patients are our why — We are dedicated to improving health outcomes for our communities across Aotearoa / New Zealand. Our patients are at the heart of everything we do.
• Manaaki is at our core — We show care, empathy, support, and integrity in our interactions with each other, our patients, and referrers.
• Our team is our greatest strength — We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
• Excellence is our ambition — We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance. We are unapologetic in our desire to improve.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. We offer a competitive salary and staff benefits package including:

• 5 weeks annual leave and up to 5 days of domestic leave annually
• Southern Cross health insurance provided by the employer
• KiwiSaver with employer contributions from your date of commencement
• Continuing Professional Development support
• Employee Assistance Programme (EAP)
• Branded wardrobe provided

Ko wai mātou | About us

Auckland Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.

RHCNZ welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. A requirement of this role is to actively support and promote our diversity and inclusion principles.