Medical Receptionist

Tamaki Health; Whau; On-site; NZD 30,000 - 39,000; Full time

Job summary

Local Doctors Avondale, part of Tāmaki Health, is seeking a friendly Medical Receptionist to greet patients and manage front-desk activities. The role involves coordinating appointments, registering patients and providing administrative support to clinicians.

There is potential to provide reception cover at other West Auckland clinics, offering variety and team collaboration. You will contribute to a welcoming, patient-centred environment with a focus on smooth clinic operations and excellent

Qualifications

• Excellent communication and customer service skills.
• Organised with attention to detail and a professional manner.
• Comfortable using computer systems and learning new technologies.
• Ability to multitask and stay calm in a busy front-desk environment.

Responsibilities

• Welcoming patients and visitors with warmth and professionalism.
• Managing appointments, bookings, cancellations and patient enquiries.
• Registering patients and maintaining accurate records.
• Answering phone calls and coordinating appointments.
• Processing payments and supporting front desk operations.
• Providing administrative support to clinicians and the wider team.
• Providing reception cover at other clinics across the West Auckland cluster when required.

Skills

Communication

Customer service

Organisational skills

Tech literacy

Multitasking

Flexibility

Team player

Job description

Medical Receptionist | Local Doctors Avondale, West Auckland

Full-Time | Monday-Friday, 8:30am-5:00pm

Be the welcoming face of primary healthcare.

Are you a people-focused, organised professional who enjoys making a difference in the patient experience? Local Doctors Avondale is looking for a friendly and proactive Medical Receptionist to join our team.

As one of the first points of contact for patients, you'll play an important role in creating a welcoming, supportive environment while helping our clinic run smoothly. You'll also have the opportunity to provide reception support at other clinics across our West Auckland cluster, offering variety and the chance to work alongside different teams.

About the Role

This is a varied, people-focused position where your communication, organisation and customer service skills will make a big difference. Working closely with our clinical and administration teams, you'll help ensure patients receive a positive experience from the moment they contact us through to their appointment and follow-up care.

What You'll Be Doing

• Welcoming patients and visitors with warmth and professionalism
• Managing appointments, bookings, cancellations and patient enquiries
• Registering patients and maintaining accurate patient records
• Answering phone calls and coordinating appointments
• Processing payments and supporting front desk operations
• Providing administrative support to clinicians and the wider team
• Providing reception cover at other clinics across the West Auckland cluster when required
• Contributing to an efficient, collaborative and patient-focused environment

About You

We're looking for someone who enjoys working with people, adapts well to changing priorities and takes pride in delivering excellent service.

You'll bring:

• Strong communication and customer service skills
• A warm, approachable and professional manner
• Excellent organisational skills and attention to detail
• Confidence using computer systems and learning new technologies
• The ability to multitask, prioritise and remain calm in a busy environment
• Flexibility to support other clinics across the West Auckland cluster when needed
• A positive, team-focused attitude and a genuine commitment to helping others

Previous experience in reception, administration or customer service is preferred. Experience in a medical practice or healthcare environment is an advantage, but not essential. We're looking for someone with the right attitude, a willingness to learn and a genuine interest in supporting patients and clinicians.

About Local Doctors Avondale

Local Doctors is part of Tāmaki Health, one of New Zealand's largest independent primary healthcare groups, supporting communities through accessible, high-quality healthcare.

At Local Doctors Avondale, you'll be part of a team working together to make a difference for patients and the wider community. With the added variety of supporting other clinics across West Auckland, you'll have the opportunity to build relationships, broaden your experience and contribute across our network.

Why Join Us?

• Enjoy a great work-life routine with consistent weekday hours, Monday to Friday, 8:30am-5:00pm.
• Be part of a supportive team where collaboration and patient care come first.
• Make a meaningful difference by helping patients feel welcomed, informed and supported.
• Broaden your experience by working across clinics within our West Auckland network.
• Build your healthcare career within an established organisation that values learning and development.

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