Manager Revenue and Refunds

New Zealand Government; Palmerston North; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

5 weeks annual leave

Income protection

Critical illness insurance

Flexible working arrangements

Job summary

NZTA | Waka Kotahi is seeking a Manager Revenue and Refunds to lead the team responsible for the collection, reconciliation, and refunding of NZTA revenue streams. You will ensure the integrity and efficiency of our revenue systems and processes, contributing to the financial health of one of New Zealand's largest public sector organisations.

You will lead and coach Finance Officers, oversee revenue activities, ensure compliance, and collaborate to improve systems while maintaining strong

Qualifications

• Experience leading financial processing teams in high-volume environments.
• Expertise in public sector accounting and revenue management.
• Strong knowledge of financial systems and internal controls.
• Excellent communication and stakeholder engagement skills.
• A collaborative, improvement-focused mindset.
• Outcome-focused leadership.
• Knowledge of Te Ao Maori and Te Tiriti o Waitangi in the public service.

Responsibilities

• Lead and coach a team of Finance Officers to deliver high-quality financial operations.
• Oversee revenue collection, disbursement, reversal and refund processes.
• Ensure compliance with legislative and business obligations.
• Collaborate across teams to improve systems and processes.
• Maintain robust internal controls and manage fraud risk.
• Support business continuity and knowledge sharing.

Skills

Finance leadership

Public sector accounting

Revenue management

Internal controls

Stakeholder engagement

Communication

Improvement mindset

Outcome focus

Maori knowledge

Education

Postgraduate qualification in a relevant discipline

Job description

Lead one of the largest revenue portfolios in the public sector (~$5.3b annually)Drive operational excellence and continuous improvement in revenue and refund processesJoin a high-performing, values-driven team making a real impact for AotearoaFixed term or secondment opportunity for two years based in Palmerston NorthTe Whiwhinga mahi | The opportunityWe're looking for a Manager Revenue and Refunds to lead the team responsible for the collection, reconciliation, and refunding of NZTA revenue streams. In this role, you'll ensure the integrity and efficiency of our revenue systems and processes, contributing to the financial health of one of New Zealand's largest public sector organisations.You will:Lead and coach a team of Finance Officers to deliver high-quality financial operationsOversee revenue collection, disbursement, reversal and refund processesEnsure compliance with legislative and business obligationsCollaborate across teams to improve systems and processesMaintain robust internal controls and manage fraud riskSupport business continuity and knowledge sharingYou can find out more about the role here: Position Description.Ko koe tenei | About youTo be successful in this role, you will bring:Proven experience leading financial processing teams in high-volume environmentsExpertise in public sector accounting and revenue managementStrong knowledge of financial systems and internal controlsExcellent communication and stakeholder engagement skillsA collaborative, improvement-focused mindsetTertiary qualification (preferably postgraduate) in a relevant discipline or equivalent experienceOutcome-focused leadershipYou will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi as it applies in the public service.Mo matou | About usYou'll be part of the Te Ama - Commercial and Corporate group, within the Financial Operations team. Our purpose is to provide sound commercial and financial services that enable NZTA to deliver on its strategic objectives. The Revenue & Refunds team ensures robust and efficient revenue collection processes are in place to support this.Ka whiwhi koe i te aha | What you will get in returnAt NZTA, we offer more than just a job. You'll enjoy:A competitive salary and benefits packageFlexible working arrangements5 weeks annual leaveIncome Protection and Critical Illness Insurance for permanent employeesA supportive, inclusive culture where your contribution is valuedMe pehea te tuku tono | How to applyPlease click apply to upload your CV and cover letter detailing your suitability for the role.Advert closes Sunday 1 November.For further information, email: [e-mail] be considered for this position you must have a legal right to live and work in New Zealand.NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.