Manager Revenue and Refunds

Waka Kotahi NZ Transport Agency; Palmerston North; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working arrangements

Income protection

Critical illness insurance

Job summary

Waka Kotahi NZ Transport Agency in Palmerston North seeks a Manager Revenue and Refunds to lead the team responsible for revenue processing, reconciliation and refunds. You will ensure integrity of revenue systems and contribute to the financial health of NZTA.

You will lead Finance Officers, oversee revenue cycles, enforce controls and collaborate across teams to drive improvements and continuity. The role is fixed-term/secondment for two years.

Qualifications

• Proven experience leading financial processing teams in high-volume environments.
• Expertise in public sector accounting and revenue management.
• Strong knowledge of financial systems and internal controls.
• Excellent communication and stakeholder engagement skills.
• A collaborative, improvement-focused mindset.
• Tertiary qualification (preferably postgraduate) in a relevant discipline or equivalent experience.
• Outcome-focused leadership.

Responsibilities

• Lead and coach a team of Finance Officers to deliver high-quality financial operations.
• Oversee revenue collection, disbursement, reversal and refund processes.
• Ensure compliance with legislative and business obligations.
• Collaborate across teams to improve systems and processes.
• Maintain robust internal controls and manage fraud risk.
• Support business continuity and knowledge sharing.

Skills

Leadership

Financial processing

Public sector accounting

Stakeholder engagement

Internal controls

Process improvement

Communication skills

Collaboration

Education

Postgraduate qualification

Relevant discipline experience

Tools

Financial systems

Job description

## Manager Revenue and RefundsApply: Palmerston North: Full time: Posted Today: End Date: November 2, 2026 (16 days left to apply): JR-0000013621* Lead one of the largest revenue portfolios in the public sector (~$5.3b annually)* Drive operational excellence and continuous improvement in revenue and refund processes* Join a high-performing, values-driven team making a real impact for Aotearoa* Fixed term or secondment opportunity for two years based in Palmerston North **Te Whiwhinga mahi | The opportunity**We’re looking for a Manager Revenue and Refunds to lead the team responsible for the collection, reconciliation, and refunding of NZTA revenue streams. In this role, you’ll ensure the integrity and efficiency of our revenue systems and processes, contributing to the financial health of one of New Zealand’s largest public sector organisations. You will:* Lead and coach a team of Finance Officers to deliver high-quality financial operations* Oversee revenue collection, disbursement, reversal and refund processes* Ensure compliance with legislative and business obligations* Collaborate across teams to improve systems and processes* Maintain robust internal controls and manage fraud risk* Support business continuity and knowledge sharing You can find out more about the role here: Position Description. **Ko koe tēnei | About you**To be successful in this role, you will bring:* Proven experience leading financial processing teams in high-volume environments* Expertise in public sector accounting and revenue management* Strong knowledge of financial systems and internal controls* Excellent communication and stakeholder engagement skills* A collaborative, improvement-focused mindset* Tertiary qualification (preferably postgraduate) in a relevant discipline or equivalent experience* Outcome-focused leadershipYou will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi as it applies in the public service. **Mō mātou | About us**You’ll be part of the Te Ama – Commercial and Corporate group, within the Financial Operations team. Our purpose is to provide sound commercial and financial services that enable NZTA to deliver on its strategic objectives. The Revenue & Refunds team ensures robust and efficient revenue collection processes are in place to support this. **Ka whiwhi koe i te aha | What you will get in return**At NZTA, we offer more than just a job. You’ll enjoy:* A competitive salary and benefits package* Flexible working arrangements* 5 weeks annual leave* Income Protection and Critical Illness Insurance for permanent employees* A supportive, inclusive culture where your contribution is valued **Me pēhea te tuku tono | How to apply**Please click apply to upload your CV and cover letter detailing your suitability for the role.**Rā Katinga | Applications close:**1 November 2026For further information, email: [e-mail] be considered for this position you must have a legal right to live and work in New Zealand.Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.