Maintenance Operations Centre Lead - On-site, High Impact

Kāinga Ora - Homes and Communities; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Competitive salaries

Job summary

Kāinga Ora - Homes and Communities is seeking a senior Operations Lead to manage a high-performing team in a fast-paced, on-site Operations Centre. You will oversee workloads, allocate work, coach staff, and collaborate with contractors to maintain quality and velocity in delivery.

Based in regional offices (Manukau, Addington, Christchurch) with permanent roles and potential fixed-term opportunities through mid-2027, the role emphasizes continuous improvement and strong customer focus.

Qualifications

• Lead a high performing team through transition to a national model.
• Coach team and embed improved ways of working.
• Use data and reporting to track performance and support improvements.
• Strong data-driven approach to tracking performance and improvements.
• Proven ability to lead change initiatives and embed new working methods.

Responsibilities

• Lead team performance and workflow in a fast-paced Operations Centre.
• Manage workloads, allocate tasks and support performance.
• Collaborate with contractors and stakeholders to resolve issues quickly.
• Coach, train and embed consistent processes across the team.
• Use data and reporting to track performance, identify trends and support continuous improvement.

Skills

Leadership

Change management

Stakeholder management

Budget management

Communication

Continuous improvement

Job description

Kāinga Ora - Homes and Communities is seeking a senior Operations Lead to manage a high-performing team in a fast-paced, on-site Operations Centre. You will oversee workloads, allocate work, coach staff, and collaborate with contractors to maintain quality and velocity in delivery.

Based in regional offices (Manukau, Addington, Christchurch) with permanent roles and potential fixed-term opportunities through mid-2027, the role emphasizes continuous improvement and strong customer focus.