Maintenance Operations Centre Lead, Northern Region

Kāinga Ora – Homes and Communities; Manukau; On-site; NZD 120,000 - 140,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Job summary

Kāinga Ora – Homes and Communities in Manukau is seeking a capable leader to head a high-performing team in a fast-paced Operations Centre. You will manage workloads, allocate work, support performance, and step in on complex or high-risk cases, while collaborating with contractors to maintain quality and momentum.

The role emphasizes coaching, embedding consistent processes, and building capability as new ways of working are rolled out.

Qualifications

• Proven experience leading high-performing teams in busy, complex environments.
• Ability to plan and allocate resources, manage budgets and balance priorities to meet deadlines.
• Strong relationship management, communication, and influencing skills with experience leading training and presentations.

Responsibilities

• Lead workloads and allocate tasks to team members to ensure timely delivery.
• Coach and develop team capabilities and embed improved ways of working.
• Collaborate with contractors and stakeholders to resolve issues quickly and maintain quality.
• Use data and reports to track performance, identify trends, and drive continuous improvement.

Skills

Team leadership

Resource planning

Budget management

Stakeholder engagement

Training & coaching

Change management

Job description

Kāinga Ora – Homes and Communities in Manukau is seeking a capable leader to head a high-performing team in a fast-paced Operations Centre. You will manage workloads, allocate work, support performance, and step in on complex or high-risk cases, while collaborating with contractors to maintain quality and momentum.

The role emphasizes coaching, embedding consistent processes, and building capability as new ways of working are rolled out.