Team Lead, Maintenance Ops Centre – Northern (Auckland)

Marketplace; Auckland; Híbrido; NZD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Five weeks’ annual leave

Descripción de la vacante

Kāinga Ora – Homes and Communities in Auckland is seeking a Team Leader to guide a high‑performing Maintenance Operations Centre team. You will manage workloads, allocate tasks and support delivery across real-time operations, while embedding new ways of working.

The role is site-based with a focus on collaboration with contractors and stakeholders to maintain quality service delivery. The position emphasizes coaching, performance coaching, and the use of data to drive improvements in a dynamic,

Formación

• Proven experience leading high‑performing teams in busy, high-volume settings.
• Ability to plan and allocate resources and manage budgets.
• Strong communication and influencing skills with diverse stakeholders.
• Experience working in a regulated or public sector environment.

Responsabilidades

• Lead team performance and workflow in the Operations Centre.
• Coordinate workloads and support complex/high‑risk cases.
• Coach staff and embed consistent processes and new ways of working.
• Use data and reporting to track performance and drive continuous improvement.

Conocimientos

Leadership

Change management

Stakeholder management

Data reporting

Descripción del empleo

Kāinga Ora – Homes and Communities in Auckland is seeking a Team Leader to guide a high‑performing Maintenance Operations Centre team. You will manage workloads, allocate tasks and support delivery across real-time operations, while embedding new ways of working.

The role is site-based with a focus on collaboration with contractors and stakeholders to maintain quality service delivery. The position emphasizes coaching, performance coaching, and the use of data to drive improvements in a dynamic,