Team Leader - Maintenance Operations Centre (Northern)

Kāinga Ora – Homes and Communities; Manukau; Sur place; NZD 120 000 - 140 000; Plein temps

Avantages offerts par ce poste

Five weeks' annual leave

Flexible working arrangements

Résumé du poste

Kāinga Ora – Homes and Communities in Manukau is seeking a capable leader to head a high-performing team in a fast-paced Operations Centre. You will manage workloads, allocate work, support performance, and step in on complex or high-risk cases, while collaborating with contractors to maintain quality and momentum.

The role emphasizes coaching, embedding consistent processes, and building capability as new ways of working are rolled out.

Qualifications

• Proven experience leading high-performing teams in busy, complex environments.
• Ability to plan and allocate resources, manage budgets and balance priorities to meet deadlines.
• Strong relationship management, communication, and influencing skills with experience leading training and presentations.

Responsabilités

• Lead workloads and allocate tasks to team members to ensure timely delivery.
• Coach and develop team capabilities and embed improved ways of working.
• Collaborate with contractors and stakeholders to resolve issues quickly and maintain quality.
• Use data and reports to track performance, identify trends, and drive continuous improvement.

Connaissances

Team leadership

Resource planning

Budget management

Stakeholder engagement

Training & coaching

Change management

Description du poste

Lead team performance and workflow through transition to a national model Drive consistent, high-quality delivery by building capability and embedding improved ways of working Permanent Manukau-office-based role

Te whiwhinga mahi - Our opportunity

You’ll lead a high performing team in a fast-paced, high-volume Operations Centre environment, focused on strong delivery while embedding new ways of working. Day to day, you’ll manage workloads, allocate work , support your team’s performance and step in on complex or high-risk cases. You’ll work closely with contractors and stakeholders to resolve issues quickly and keep work moving, while maintaining quality and consistency. A key part of the role is coaching your team, embedding consistent processes and building capability as new ways of working are embedded. You’ll use data and reporting to track performance, identify trends and support continuous improvement, always keeping a strong customer focus. The role is on site office based, Monday to Friday, supporting real-time collaboration and decision-making.

We have multiple full-time opportunities available in our Addington, Christchurch office, including permanent positions and a fixed-term position through to 30 June 2027.

Ngā pūmanawatanga ōu - What you will bring

• Proven experience leading high-performing teams in a busy and complex environment, delivering strong customer and operational outcomes
• Demonstrated ability to plan and allocate resources, manage budgets and balance competing priorities to meet deadlines and achieve results
• Strong relationship management, communication and influencing skills, with confidence leading meetings, training sessions and presentations to large groups.
• Experience driving continuous improvement and leading change initiatives to improve performance and service delivery.
• Ability to hold team members and contractors accountable while maintaining a professional, customer-focused approach.
• Experience working effectively across teams and stakeholders in a regulated or public sector environment, building trust and achieving results in a matrixed organisation.

Nōu te rourou - What's in it for you?

• We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.

Mō mātou - Our Organisation

At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. Every day, we help shape how our customers live today and into the future. It’s meaningful mahi, and we’re transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things: Our future – building a high performing organisation that delivers quality housing for generations. Our tenants – warm, dry, well maintained homes and the right support to help people live well. Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You’ll find opportunities to grow your skills and build a career you’re proud of, with fair pay and flexible ways of working that support both our people and our customers.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: Manaakitanga – People at the Heart Mahi Tahi – Better Together Whanake – Be BoldTūhono mai - Join us

Applications close on Saturday, 31 October 2026 at 11:55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.