Luxury Reservations & Admin Specialist

Millbrook Country Club; Queenstown; On-site; NZD 56,000 - 63,000; Full time

Benefits offered by this job

Exclusive resort discounts

Learning & Development opportunities

Complimentary staff meals

Onsite parking

Social and wellbeing events

Daily travel allowance

Job summary

Millbrook Country Club in Queenstown is seeking an Administration Assistant to provide proactive support to Reservations and MICE teams. You will help manage reservations, financial processing, reporting, and system management to ensure Millbrook’s luxury service standards.

The role suits detail-oriented, organized individuals with strong Excel and PMS experience. Working in a fast-paced hospitality environment, you will handle rooming lists, pre-arrival admin, invoices and reports while

Qualifications

• Advanced Microsoft Office skills with Excel and systems capability.
• Strong financial acumen and numerical accuracy.
• Excellent organisational and time-management skills.
• Attention to detail and documentation.
• Strong written and verbal communication.
• Experience using hotel PMS systems such as Agilysys.
• Self-motivated, proactive and able to work independently.
• Ability to work in fast-paced luxury hospitality.

Responsibilities

• Provide administrative support to Reservations and MICE teams to ensure efficient day-to-day operations.
• Create, update and maintain reservation and group booking information, rooming lists and allocations.
• Coordinate pre-arrival administration, guest communications and booking preparation processes.
• Monitor and manage out-of-order room inventory and related system updates.
• Process invoices, deposits, commissions and payment records while assisting with account management and financial administration.
• Produce and distribute operational and financial reports while maintaining accurate records.

Skills

Excel

PMS systems

Financial acumen

Time management

Attention to detail

Communication skills

Independent worker

Hospitality experience

Tools

Agilysys PMS

Microsoft Office

Job description

Millbrook Country Club in Queenstown is seeking an Administration Assistant to provide proactive support to Reservations and MICE teams. You will help manage reservations, financial processing, reporting, and system management to ensure Millbrook’s luxury service standards.

The role suits detail-oriented, organized individuals with strong Excel and PMS experience. Working in a fast-paced hospitality environment, you will handle rooming lists, pre-arrival admin, invoices and reports while