Luxury Lodge Front Desk Supervisor-On-site Housing & Meals

Placements24; Queenstown; On-site; NZD 39,000 - 52,000; Full time

Benefits offered by this job

Accommodation provided on-site

Meals provided during working hours

Career development opportunities

Job summary

Placements24 is seeking a proactive Front Office Supervisor for a luxury game lodge near Queenstown in the Eastern Cape. You will oversee reception, manage check-ins and check-outs, handle inquiries, and coordinate with housekeeping, maintenance, and F&B to ensure a flawless guest journey from arrival to departure.

The ideal candidate has at least 3 years in front office operations with 1 year in supervision, strong customer service, and proficiency in PMS and MS Office.

Qualifications

• Minimum 3 years in front office operations; at least 1 year in a supervisory role.
• Experience in hospitality (hotel, lodge or resort) preferred.
• Strong customer service and interpersonal skills.

Responsibilities

• Supervise daily front office operations and guest service.
• Manage check-ins/check-outs, reservations and billing.
• Respond to guest inquiries and complaints promptly.
• Coordinate with housekeeping, maintenance and F&B to ensure guest satisfaction.
• Train and mentor front desk staff; maintain accurate guest records.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Communication skills

Tools

PMS

Microsoft Office

Job description

Placements24 is seeking a proactive Front Office Supervisor for a luxury game lodge near Queenstown in the Eastern Cape. You will oversee reception, manage check-ins and check-outs, handle inquiries, and coordinate with housekeeping, maintenance, and F&B to ensure a flawless guest journey from arrival to departure.

The ideal candidate has at least 3 years in front office operations with 1 year in supervision, strong customer service, and proficiency in PMS and MS Office.