Front Office Supervisor - Boutique Game Lodge

Placements24; Queenstown; On-site; NZD 39,000 - 52,000; Full time

Benefits offered by this job

Accommodation provided on-site

Meals provided during working hours

Career development opportunities

Job summary

Placements24 is seeking a proactive Front Office Supervisor for a luxury game lodge near Queenstown in the Eastern Cape. You will oversee reception, manage check-ins and check-outs, handle inquiries, and coordinate with housekeeping, maintenance, and F&B to ensure a flawless guest journey from arrival to departure.

The ideal candidate has at least 3 years in front office operations with 1 year in supervision, strong customer service, and proficiency in PMS and MS Office.

Qualifications

• Minimum 3 years in front office operations; at least 1 year in a supervisory role.
• Experience in hospitality (hotel, lodge or resort) preferred.
• Strong customer service and interpersonal skills.

Responsibilities

• Supervise daily front office operations and guest service.
• Manage check-ins/check-outs, reservations and billing.
• Respond to guest inquiries and complaints promptly.
• Coordinate with housekeeping, maintenance and F&B to ensure guest satisfaction.
• Train and mentor front desk staff; maintain accurate guest records.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Communication skills

Tools

PMS

Microsoft Office

Job description

About the Role

Our client, an exclusive and luxurious game lodge renowned for its exceptional wildlife experiences and personalized service, is seeking a proactive and guest-focused Front Office Supervisor to manage the reception and guest services desk. Nestled in the scenic region near Queenstown, Eastern Cape , this role is integral to ensuring a warm welcome and seamless stay for international and domestic guests. The ideal candidate will have a passion for hospitality, outstanding organizational skills, and a knack for anticipating guest needs. You will be responsible for overseeing the front desk operations, managing check-ins and check-outs, assisting guests with inquiries and requests, and coordinating with other lodge departments to ensure a flawless guest journey from arrival to departure. This is a fantastic opportunity to be part of a unique hospitality experience in a breathtaking natural setting.

Key Responsibilities

• Supervise daily front office operations, ensuring efficient and courteous guest service.
• Manage guest check-ins and check-outs, reservations, and billing processes.
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Coordinate with housekeeping, maintenance, and F&B departments to ensure guest satisfaction.
• Train and mentor front desk agents, fostering a positive and high-performing team.
• Maintain accurate guest records and update reservation systems.
• Handle cash, credit card transactions, and reconcile daily reports.
• Ensure the reception area is tidy, welcoming, and well-presented.
• Assist in developing and implementing front office policies and procedures.
• Contribute to creating memorable experiences for guests, enhancing their stay at the lodge.

Requirements

• Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory or leadership role.
• Experience in the hospitality industry, preferably within a hotel, lodge, or resort setting.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in property management systems (PMS) and Microsoft Office.
• Ability to work flexible hours, including weekends and public holidays.
• Problem-solving skills and the ability to remain calm under pressure.
• A positive attitude and a passion for delivering exceptional guest experiences.
• Good communication skills in English; additional languages are an asset.
• A keen interest in wildlife and the unique environment of a game lodge is beneficial.

Benefits

• Competitive annual salary of ZAR, plus potential for performance-based bonuses.
• Accommodation provided on-site.
• Meals provided during working hours.
• Opportunities for career growth within the hospitality sector.
• Experience the unique environment of a luxury game lodge near Queenstown, Eastern Cape .
• Exposure to diverse wildlife and natural beauty.