Luxury Lodge Concierge — Personal Guest Experience Lead

JOBS Kaikōura; Canterbury; On-site; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Staff perks

Discounted food & beverage

Job summary

Hāpuku Lodge and Treehouses in Kaikōura, Canterbury is seeking a concierge for a full-time fixed-term role (minimum 30 hours per week) starting immediately through April 2027. Based at our luxury property, you will deliver a warm, seamless, and highly personalised guest experience from pre-arrival to departure.

You’ll respond to guest inquiries, manage check-ins/outs, coordinate activities, maintain records, and build strong relationships with local suppliers to ensure memorable experiences

Qualifications

• Respond to guest enquiries promptly and professionally.
• Manage guest check-ins and departures with a personalised touch.
• Coordinate guest activities and logistics to meet Lodge standards.
• Develop strong knowledge of the Lodge, Kaikōura and surrounding region.
• Build relationships with local suppliers for seamless itineraries.

Responsibilities

• Respond to guest enquiries promptly, professionally and with attention to detail.
• Manage guest check-ins and departures efficiently while maintaining a personalised experience.
• Handle phone and email enquiries in a professional and timely manner.
• Coordinate guest activities and logistics to meet guest needs and Lodge standards.
• Maintain accurate records and update paperwork, including financial transactions as required.

Job description

Hāpuku Lodge and Treehouses in Kaikōura, Canterbury is seeking a concierge for a full-time fixed-term role (minimum 30 hours per week) starting immediately through April 2027. Based at our luxury property, you will deliver a warm, seamless, and highly personalised guest experience from pre-arrival to departure.

You’ll respond to guest inquiries, manage check-ins/outs, coordinate activities, maintain records, and build strong relationships with local suppliers to ensure memorable experiences