Customer Experience Consultant

Booths Logistics; Auckland; Sur place; NZD 45 000 - 65 000; Plein temps

Résumé du poste

Booth'sLogistics in Auckland is seeking a Customer Experience Consultant on a 6-month fixed-term basis. You'll be the link between customers and our operations teams, helping orders run smoothly and ensuring service levels are met.

You'll handle inquiries by phone and email, track freight, resolve issues, and update records. Ideal candidates have customer service experience, strong communication, and a proactive, organized approach.

Qualifications

• Previous experience in customer service, administration or a similar customer-facing role.
• Strong communication skills and the confidence to build relationships with customers and colleagues.
• A proactive, solutions-focused approach – someone who takes ownership and follows things through.
• Excellent organisation skills, attention to detail and the ability to juggle competing priorities.
• The ability to stay calm, adaptable and positive when things get busy.
• Confidence using computer systems, including Microsoft Office, and the ability to pick up new technology quickly.
• A willingness to pitch in, support your teammates and get the job done.

Responsabilités

• Be a key point of contact for customers, providing friendly, professional and timely support.
• Respond to customer enquiries via phone and email, keeping customers informed and updated.
• Work with our operations teams to resolve freight queries, delivery issues and other customer requests.
• Managing customer concerns and complaints, finding solutions and following through.
• Processing customer orders, maintaining accurate records and updating our systems.
• Supporting customer reporting, account administration and other day-to-day activities.
• Looking for opportunities to improve the way we work and the experience we provide our customers.

Connaissances

Customer service

Administration

Communication

Proactivity

Organization

MS Office

Team player

Adaptability

Problem solving

Outils

Microsoft Office

Description du poste

At Booth'sLogistics, we're all about finding a way. We pride ourselves on deliveringgreat service, building strong relationships and going the extra mile for ourcustomers.

We're lookingfor a friendly, proactive and organised Customer Experience Consultantto join our Auckland team on a 6-month fixed-term basis.

This is a greatopportunity for someone who enjoys a busy environment, loves working withpeople and gets satisfaction from turning challenges into positive outcomes.

The Role

As a CustomerExperience Consultant, you'll be an important link between our customers andour operations teams, helping to keep things running smoothly and ensuring ourcustomers receive the service they expect.

No two dayswill be quite the same! You'll be answering customer queries, tracking freight,resolving issues and working closely with our transport, planning and salesteams to get the best outcomes for our customers.

Your day-to-dayresponsibilities will include:

• Being a key point of contact for customers,providing friendly, professional and timely support.
• Responding to customer enquiries via phone andemail, keeping customers informed and updated.
• Working with our operations teams to resolvefreight queries, delivery issues and other customer requests.
• Managing customer concerns and complaints, findingsolutions and following through.
• Processing customer orders, maintaining accuraterecords and updating our systems.
• Supporting customer reporting, accountadministration and other day-to-day activities.
• Looking for opportunities to improve the way wework and the experience we provide our customers.

What We'reLooking For

We're lookingfor someone with a positive attitude, great communication skills and a genuinecommitment to providing excellent customer service.

You'll bring:

• Previous experience in customer service,administration or a similar customer-facing role.
• Strong communication skills and the confidence tobuild relationships with customers and colleagues.
• A proactive, solutions-focused approach – someonewho takes ownership and follows things through.
• Excellent organisation skills, attention to detailand the ability to juggle competing priorities.
• The ability to stay calm, adaptable and positivewhen things get busy.
• Confidence using computer systems, includingMicrosoft Office, and the ability to pick up new technology quickly.
• A willingness to pitch in, support your teammatesand get the job done.

Experience intransport or logistics would be an advantage, but it's not essential. We'rejust as interested in finding someone with the right attitude, initiative andwillingness to learn.

What We Can Offer You

• A 6-month fixed-term opportunity with awell-established New Zealand logistics business.
• A friendly, supportive team who enjoy workingtogether.
• A busy and varied role where you can make a realdifference.
• Modern systems and technology, with plenty ofopportunities to learn.
• A competitive salary and a supportive manager whowants to see you succeed.

About Us

At Booth'sLogistics, our strength is in our people.

We’re a proudlyNew Zealand-owned logistics business with a Can Do, Will Do attitude. Webelieve in finding a way, working together and going above and beyond todeliver for our customers.

Our people areat the heart of what we do, and we take pride in keeping New Zealand's supplychain moving.

Keen to JoinUs?

If you're apeople person who enjoys a challenge, takes pride in delivering great serviceand wants to be part of a team that makes things happen, we'd love to hear fromyou.

Applicantsmust have the legal right to work in New Zealand for the duration of thefixed-term agreement and be willing to undergo a pre-employment drug andalcohol test.