Logistics & Customer Service Co-ordinator

Olo Recruitment; Henderson Valley; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Staff wine benefits

Free on-site parking

Mon-Fri on-site role

Structured training

Job summary

Babich Wines is seeking a Logistics & Customer Service Coordinator to join our team in Auckland. You will coordinate export shipments, prepare documentation, and support customers, freight partners and internal teams to ensure timely delivery.

You will work under the Customer Service & Logistics Manager, use JDE or ERP systems, and leverage Excel to track shipments, manage records, and improve processes. Wine industry experience is a plus, and Monday–Friday on-site work is available.

Qualifications

• Experience in export logistics, freight forwarding, supply chain or customer service.
• Experience using JDE or other ERP systems.
• Strong Microsoft Excel skills.

Responsibilities

• Coordinate shipments across domestic and international markets.
• Prepare export documentation, certifications and shipping paperwork.
• Liaise with freight forwarders, transport providers and logistics partners.
• Track shipments and provide timely updates to customers and stakeholders.
• Maintain accurate shipment and documentation records.
• Support customer orders and delivery enquiries.
• Assist with monthly stocktakes and cross-team support.
• Develop capability across additional export markets and logistics activities.

Skills

Export logistics

Freight forwarding

Supply chain

Customer service

Order fulfilment

Attention to detail

Communication

Organisation

Tools

JDE ERP

ERP systems

Microsoft Excel

Job description

Logistics & Customer Service Co-ordinator

About Us
Babich Wines is one of New Zealand's leading family-owned wine companies, producing and exporting premium wines enjoyed in markets around the world.
We are looking for a Logistics & Customer Service Coordinator to join our team. This is an excellent opportunity for someone with some experience in export logistics, freight, supply chain and customer service who is ready to take the next step in their career.
Working closely with customers, freight partners and internal teams, you'll play a key role in coordinating export shipments, managing documentation and ensuring our wines reach customers smoothly and on time. You'll receive ongoing training and development as you build your expertise across international logistics and export operations.

About the Role
Reporting to the Customer Service & Logistics Manager, you will:

• Coordinate shipments across domestic and international markets.
• Prepare export documentation, certifications and shipping paperwork.
• Manage China export document packs and support Australian export requirements.
• Liaise with freight forwarders, transport providers and logistics partners.
• Track shipments and provide timely updates to customers and stakeholders.
• Maintain accurate shipment and documentation records.
• Support customer orders and delivery enquiries.
• Assist with monthly stocktakes and provide support across the wider team.
• Develop capability across additional export markets and logistics activities over time.

About You
To be successful in this role, you'll bring:

• Experience in export logistics, freight forwarding, supply chain, customer service or order fulfilment.
• Experience using JDE or other ERP systems.
• Strong Microsoft Excel skills.
• Excellent attention to detail and accuracy.
• Strong communication and organisational skills.
• The ability to manage multiple priorities and meet deadlines.
• A proactive approach and willingness to learn.
• A collaborative style and ability to build positive working relationships.
• Wine industry experience is advantageous but not essential.

What's in It for You?

• Competitive salary package.
• Exposure to international shipping, export documentation and global supply chain operations.
• Structured training and development.
• Genuine career progression opportunities.
• Opportunity to broaden your responsibilities across export markets and logistics functions.
• Supportive and collaborative team culture.
• Staff wine benefits.
• Free on-site parking.
• Monday to Friday role with no weekend work.