Library Assistant: Customer Service & Community Programs

Hamilton City Council; Waikato; On-site; NZD 34,000 - 49,000; Part time

Benefits offered by this job

Professional development

Wellbeing days

Health insurance (Unimed)

Annual health checks

Additional annual leave

Eye care reimbursement

Discounts at local businesses

Job summary

Hamilton City Council is seeking a Ringa Hapaai Service Representative to join the Libraries team at Te Kete Aronui Rototuna Library. The role is primarily onsite, offering growth, autonomy, and a supportive culture within the Libraries team.

You will perform core library tasks, assist patrons with technology, run community programmes, and connect people with resources. The position is 19 hours per week with specific shift times and is permanent.

Qualifications

• Experience in a customer service environment; dealing with a diverse community.
• Ability to handle cash transactions confidently.
• Proficient with using a computer and digital tools.

Responsibilities

• Core library support tasks: issuing books, searching for titles, returns and shelving.
• Assist the public with using technology for learning, job hunting, and staying curious.
• Plan and run community programmes and events from story-time to coding classes.
• Connect people with resources and information, including genealogy or heritage.
• Provide thoughtful reading recommendations to customers.

Skills

Customer service

Cash handling

Computer skills

Job description

Hamilton City Council is seeking a Ringa Hapaai Service Representative to join the Libraries team at Te Kete Aronui Rototuna Library. The role is primarily onsite, offering growth, autonomy, and a supportive culture within the Libraries team.

You will perform core library tasks, assist patrons with technology, run community programmes, and connect people with resources. The position is 19 hours per week with specific shift times and is permanent.