Part-Time Customer Support Librarian - On-Site

Southlanddc; Riverton, Otautau; Remote; NZD 30,000 - 36,000; Part time

Job summary

Southland District Council is seeking a Customer Support Partner Librarian to deliver friendly, accurate service across Riverton and Otautau. This part-time, on-site role supports customer enquiries and library services while ensuring cash handling and payments are processed correctly.

You will work 28 hours a week, primarily Monday at Otautau and Tue-Fri at Riverton, engaging with the community and helping maintain library collections and information services.

Qualifications

• Warm, welcoming and a genuine passion for customer service.
• Confidence handling cash and processing transactions accurately.
• Strong communication and interpersonal skills.
• Ability to quickly learn new information, systems and processes.
• Flexible, organised approach and the ability to manage a variety of tasks.
• Sound computer skills and attention to detail.

Responsibilities

• Welcome customers, staff and visitors and resolve queries wherever possible at first point of contact.
• Keep abreast of Council information, services and processes to assist customers.
• Process customer payments and handle cash accurately.
• Understand Council's library collections and contribute to library processes.
• Contribute to initiatives that increase library engagement.
• Support the day-to-day operation of customer service and library functions.

Skills

Customer service

Cash handling

Communication

Organisational skills

Adaptability

Tools

Library catalog system

MS Office

Job description

Southland District Council is seeking a Customer Support Partner Librarian to deliver friendly, accurate service across Riverton and Otautau. This part-time, on-site role supports customer enquiries and library services while ensuring cash handling and payments are processed correctly.

You will work 28 hours a week, primarily Monday at Otautau and Tue-Fri at Riverton, engaging with the community and helping maintain library collections and information services.