Library And Council Services Assistant - Warkworth

Auckland Council; New Zealand; On-site; NZD 67,000 - 77,000; Full time

Benefits offered by this job

Additional week of annual leave

Four weeks annual leave

Discounts on attractions (Maritime, AU

Flexible work environment

KiwiSaver 3.5% on top of salary

Job summary

Auckland Council is seeking a friendly Library and Council Services Assistant to support library and council services for the Rodney North local board area in Warkworth.

This permanent part-time role is 21 hours per week, including one weekend day, and involves delivering programs, providing exceptional service, and helping customers with digital services and online navigation. You’ll work in a welcoming team and assist with tamariki programs.

Qualifications

• Collaborative and continuously learning, self-motivated.
• Confidence and creativity with technology and problem-solving.
• Calm, empathetic customer service skills.
• Willingness to grow tikanga and te reo Māori.
• Ability to work across local board libraries as needed.
• People-focused work ethic and positive attitude.

Responsibilities

• Deliver warm, informed customer support across library and council services enquiries.
• Be part of a whānau environment and work to team goals.
• Help customers build digital confidence and navigate online services.
• Support tamariki and rangatahi and assist with programmes.
• Contribute to a safe, welcoming community library space.

Skills

Customer service

Digital literacy

Problem solving

Tikanga Māori

Te reo Māori

Teamwork

Job description

Library and Council Services Assistant - Warkworth

Salary : $67,000 - 77,000 yearly

Company : Auckland Council

Job Type : Full Time

Location : Warkworth, Rodney North local board area

We’re looking for a friendly, community‑minded person to join our team supporting library and council services in the Rodney North local board area.

The Opportunity

Permanent part‑time (21 hours/week), including one weekend day (currently Fri, Sat & Mon)

• Co‑delivering engaging programmes and exceptional customer service
• A busy community environment with diverse customer needs
• Integrated library and council services, plus HOP cards and concessions
• A warm, welcoming team culture focused on supportive learning and growth

What You’ll Do

• Deliver warm, informed customer support across library and particularly integrated council services enquiries
• Be part of a whānau environment, working together to achieve team goals
• Help customers build digital confidence and navigate online services
• Love working with tamariki and rangatahi and be happy to assist with programmes
• Support whānau to grow knowledge
• Contribute to safe, welcoming community library spaces

What You Bring

• A collaborative, continuously learning, self‑motivated can‑do approach
• Confidence and creativity with technology and problem‑solving
• Calm, empathetic customer service skills
• Willingness to grow your tikanga and te reo Māori
• Ability to work across local board libraries if needed
• A people‑focused work ethic, positive attitude and pride in your mahi

What we offer

We offer a welcoming and supportive team and a warm, involved community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week’s annual leave
• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

Salary

Band E, between $67 - $77k per annum, pro rata depending on experience

Applications close

Sunday25thOctober 2026 at 11.59pm

Privacy

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail] .

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.