Library and Council Services Assistant

Auckland Council; Auckland; Hybrid; NZD 67,000 - 79,000; Part time

Job summary

Auckland Council invites applications for a part-time Library and Council Services Assistant at Remuera Library. You will deliver friendly customer service and support customers with library tools and online services, while assisting with programs and community events.

Flexibility is needed to cover weekends across Remuera Library's open seven days. This role helps diverse communities access information, council services and learning opportunities within a welcoming public space.

Qualifications

• Deliver professional, calm, and empathetic customer service.
• Provide frontline library and council services in person, by phone, and online.
• Promote self-service and support customers to use library tools.
• Assist with rates enquiries, dog registrations, applications and regulatory information.
• Contribute to delivery of library programmes, events and children's story times.
• Maintain a safe, welcoming, inclusive library space.
• Use council and library systems accurately and responsibly.
• Collaborate with colleagues and support continuous improvement.

Responsibilities

• Deliver professional, calm, and empathetic customer service in a busy public-facing environment.
• Provide frontline library and council services in person, by phone, and online.
• Promote self-service and support customers to build confidence using library tools and online council services.
• Assist customers to access council services, including rates enquiries, dog registrations, applications and regulatory information.
• Contribute to the delivery of library programmes, events, and children’s story times and activities.
• Help maintain a safe, welcoming, and inclusive library space.
• Use council and library systems accurately and responsibly.
• Work collaboratively with colleagues, sharing learning and supporting continuous improvement.

Skills

Customer service

Communication

Technology literacy

Teamwork

Attention to detail

Organisational skills

Job description

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In this customer service focussed role, you will be contributing to the day-to-day running of Remuera Library. You will have the opportunity to contribute to a high achieving team whilst making our customers feel welcome and supported. Remuera Library is a hub of the local community, and you will be working closely with our local customers through a range of programmes, from children's activities to supporting and/or delivering exciting programmes and events.

We are looking for someone who has an enthusiasm for serving our community, making our customers feel welcome and enjoys providing wonderful customer service.

Remuera library is open seven days a week, so this position includes regular weekend shifts. The ability to work weekends is essential.

This is a permanent, part‑time position working 18 hours per week as follows:

Thursday (10am to 7pm), Saturday (9am to 4pm) and Sunday (12noon to 4pm).

While this role is currently based at Remuera Library, some flexibility may be required to support library services across the Ōrākei Local Board.

• Deliver professional, calm, and empathetic customer service in a busy public‑facing environment
• Provide frontline library and council services in person, by phone, and online
• Promote self‑service and support customers to build confidence using library tools and online council services
• Assist customers to access council services, including rates enquiries, dog registrations, applications and regulatory information
• Contribute to the delivery of library programmes, events, and children’s story times and activities that meet diverse community needs and encourage reader engagement
• Help maintain a safe, welcoming, and inclusive library space
• Use council and library systems accurately and responsibly
• Work collaboratively with colleagues, sharing learning and supporting continuous improvement

Libraries play a vital role in supporting literate, active, and connected communities.
As a Library and Council Services Assistant, you help people access information, council services, learning opportunities, and inclusive public spaces.
This role contributes to creating welcoming environments where people of all backgrounds feel safe, supported and connected to their community.

• Evidence of working with people from diverse ethnic backgrounds
• Comfortable with technology and able to support customers to successfully use information resources and devices
• Experience working with children and young people
• Willing to work with the greater library team in the delivery of programmes and events
• Flexible and collaborative approach to your work
• Attention to detail and excellent organisational skills

We offer a welcoming and supportive team, and a community that values the library as an inviting community space. Here you’ll have an opportunity to learn new skills and grow your career within the Auckland Libraries team and Auckland Council.

You will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.
Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Salary: ($67,414 - $79,310) dependant on experience.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail] .