Community Library Service Centre Assistant

Taituarā; Canterbury; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Great work-life balance

Career coaching

Life insurance

Wellbeing leave

Paid leave between Christmas and New

Paid Partners Leave

Sick leave from day one

KiwiSaver contributions

Discounts with businesses

Job summary

Taituarā is looking for a Community Library Service Centre Assistant to join our Arts, Culture and Lifelong Learning Team. The role focuses on welcoming visitors, providing a safe atmosphere, and assisting with various library and council services.

You will help people engage with our resources while being a part of the dynamic public services we offer. The position requires a strong commitment to customer service and cultural competency, and flexibility to work across different facilities.

Qualifications

• Excellent customer service skills to host a diverse range of people.
• Confident communicator with cultural competency.
• Enjoy working with others and relate to a wide range of people.
• Reliability and taking initiative are keys to success.
• Strong digital skills and understanding of a modern library service.
• Commitment to Te Tiriti o Waitangi and understanding of Te Ao Māori.
• A valid New Zealand driver's licence.

Responsibilities

• Welcoming and interacting with people of all ages.
• Engaging visitors to maintain a safe and inclusive atmosphere.
• Providing technology assistance and help with digital resources.
• Assisting the community with council and library services.
• Helping connect to central government and wider community services.
• Finding, recommending, and shelving books.

Skills

Customer service skills

Cultural competency

Strong digital skills

Reliability and initiative

Education

42 points at NCEA level 3

Tools

Digital resources

Job description

Community Library Service Centre Assistant

We have an exciting opportunity to join our Arts, Culture and Lifelong Learning Team, where you will contribute to a network of welcoming, professional, and responsive libraries and service centres. As a front facing member of our team, you will work with people, technology, online resources, books, events, and programmes. You will build rapport and actively promote our wide range of resources, supporting our community with lifelong learning and discovery.

About the role

This role is:

• Hours - 22 hours a week, Permanent
• Location - Te Ara Ātea*
• Thursday 8 hours - 11.45am - 8.15pm
• Friday 8 hours 9.45am - 6.15pm
• Saturday 6 hours 9.45am - 4.15pm

Visitors to our sites come to experience our dynamic public library services and to access Council services (such as paying their rates or registering their dog) and government services (such as meeting with Inland Revenue). No day is the same and full training will be given to the successful applicants.

Responsibilities for this role include, but are not limited to:

• Welcoming and interacting with people from all ages and walks of life.
• Proactively engaging visitors to maintain an atmosphere that feels safe and inclusive for all
• Providing technology assistance and help with digital resources.
• Assisting the community with council and library services.
• Helping people connect to central government and wider community services through the Heartlands initiative.
• Finding, recommending, and shelving books and helping to keep our collections looking great.

*While your home base will be as stated above, you will be required from time to time to work from other facilities across the district - Te Ara Ātea, Lincoln Library and Service Centre, Leeston Library & Service Centre, and Darfield Library & Service Centre.

About you

To be successful in this role you will have:

• Excellent customer service skills to host a diverse range of people
• Confident communicator with cultural competency - Making everyone welcome no matter their age or reason for being in our spaces will be something that you really enjoy
• Enjoy working with others and are naturally able to relate to a wide range of people, including tamariki and rangatahi.
• Reliability and taking initiative will be keys to success in this role
• Strong digital skills along with a good understanding of the kaupapa of a modern public library service and the importance this plays in our communities
• Commitment to Te Tiriti o Waitangi and an understanding of Te Ao Māori
• 42 points at NCEA level 3 (University Entrance or equivalent)
• A New Zealand driver's licence

What we can offer

• Great work-life balance with flexibility
• Career coaching and development
• Life insurance
• Wellbeing and volunteer leave
• Three days paid leave between Christmas and New Year
• Two weeks paid Partners Leave
• Sick leave from day one
• Continued KiwiSaver contributions during savings suspension
• Discounts with local and national businesses

About us

Selwyn is one of the fastest-growing districts in New Zealand. We have a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow.

Our values are important to us and represent the way we work: Be a good human Be brave - Think differently Better together- Make it happen for Selwyn.

We honour Te Tiriti o Waitangi and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.

We value the safety of our community - this role requires a satisfactory safety check including police vetting and for you to pass a drug and alcohol test.

If you'd like to play a part in making Selwyn the best place to live, work and play, join us today!

Applications close 12 October 2026