Community Library & Council Services Assistant

Auckland Council; Auckland; Hybrid; NZD 67,000 - 79,000; Part time

Job summary

Auckland Council invites applications for a part-time Library and Council Services Assistant at Remuera Library. You will deliver friendly customer service and support customers with library tools and online services, while assisting with programs and community events.

Flexibility is needed to cover weekends across Remuera Library's open seven days. This role helps diverse communities access information, council services and learning opportunities within a welcoming public space.

Qualifications

• Deliver professional, calm, and empathetic customer service.
• Provide frontline library and council services in person, by phone, and online.
• Promote self-service and support customers to use library tools.
• Assist with rates enquiries, dog registrations, applications and regulatory information.
• Contribute to delivery of library programmes, events and children's story times.
• Maintain a safe, welcoming, inclusive library space.
• Use council and library systems accurately and responsibly.
• Collaborate with colleagues and support continuous improvement.

Responsibilities

• Deliver professional, calm, and empathetic customer service in a busy public-facing environment.
• Provide frontline library and council services in person, by phone, and online.
• Promote self-service and support customers to build confidence using library tools and online council services.
• Assist customers to access council services, including rates enquiries, dog registrations, applications and regulatory information.
• Contribute to the delivery of library programmes, events, and children’s story times and activities.
• Help maintain a safe, welcoming, and inclusive library space.
• Use council and library systems accurately and responsibly.
• Work collaboratively with colleagues, sharing learning and supporting continuous improvement.

Skills

Customer service

Communication

Technology literacy

Teamwork

Attention to detail

Organisational skills

Job description

Auckland Council invites applications for a part-time Library and Council Services Assistant at Remuera Library. You will deliver friendly customer service and support customers with library tools and online services, while assisting with programs and community events.

Flexibility is needed to cover weekends across Remuera Library's open seven days. This role helps diverse communities access information, council services and learning opportunities within a welcoming public space.