Learning Programme Lead — Build Bankers' Capability

Westpac New Zealand; New Zealand; On-site; NZD 90,000 - 130,000; Full time

Job summary

Westpac New Zealand is seeking an Auckland-based Learning Programme Lead to build banker capability and confidence through engaging, practical learning experiences across face-to-face, virtual and digital channels. You’ll lead programs from design to evaluation, partnering with Product, Risk and Compliance to stay relevant and impactful.

The role emphasizes translating complex information into clear training, strong facilitation, and a collaborative approach across the organisation to support

Qualifications

• Experience designing and delivering learning within a corporate environment.
• Banking or financial services experience, ideally within customer-facing, lending or credit environments.
• Strong facilitation skills across both face-to-face and virtual learning.
• An understanding of adult learning principles and blended learning approaches.
• The ability to take complex information and make it clear, relevant and easy to apply.
• Strong communication and stakeholder management skills, with the confidence to work across different areas of the business.
• A collaborative, curious and adaptable approach, with the genuine passion for helping others learn and grow.
• Adult learning qualifications and experience with Learning Management Systems would be an advantage

Responsibilities

• Design and deliver engaging learning experiences that build the capability and confidence of the bankers.
• Create blended learning across face-to-face, virtual and digital channels.
• Translate complex banking, product and technical information into practical learning that people can apply in their roles.
• Partner with business, Product, Risk and Compliance teams to ensure learning remains relevant, accurate and aligned to business and customer needs.
• Facilitate learning that connects with different audiences and creates meaningful development experiences.
• Lead learning programmes from design through to implementation, evaluation and continuous improvement.
• Use feedback, insights and learner outcomes to continually strengthen the learning experience.

Skills

Corporate learning design

Facilitation

Adult learning principles

Blended learning

Stakeholder management

Communication

Collaboration

Learning Management Systems

Education

Adult learning qualifications

Tools

Learning Management Systems

Job description

Westpac New Zealand is seeking an Auckland-based Learning Programme Lead to build banker capability and confidence through engaging, practical learning experiences across face-to-face, virtual and digital channels. You’ll lead programs from design to evaluation, partnering with Product, Risk and Compliance to stay relevant and impactful.

The role emphasizes translating complex information into clear training, strong facilitation, and a collaborative approach across the organisation to support