Learning Programme Lead

Westpac New Zealand; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Westpac New Zealand is seeking an Auckland-based Learning Programme Lead to build the capability and confidence of our bankers. You will create learning experiences that are knowledge ready, service ready and role ready, within The Academy, our centre of learning excellence.

You’ll design and deliver blended programs across face-to-face, virtual, and digital channels, translating complex banking information into practical learning.

Qualifications

• Experience designing and delivering learning within a corporate environment.
• Banking or financial services experience is preferred.
• Strong facilitation across face-to-face and virtual learning.
• Understanding of adult learning principles and blended approaches.
• The ability to simplify complex information for practical application.
• Strong communication and stakeholder management across the business.
• A collaborative and curious approach with a passion for helping others learn.

Responsibilities

• Design and deliver engaging learning experiences for bankers.
• Create blended learning across face-to-face, virtual and digital channels.
• Translate complex information into practical learning for roles.
• Partner with business, Product, Risk and Compliance to stay relevant.
• Facilitate learning for diverse audiences and drive development.
• Lead learning programmes from design to evaluation and improvement.
• Use feedback and outcomes to strengthen the learning experience.

Skills

Learning design

Facilitation

Stakeholder management

Blended learning

Adult learning principles

Education

Bachelor's degree in Education or relevant field

Tools

Learning Management Systems

Job description

Mō te tūranga | About the Role

At Westpac, your growth matters, and we believe there’s always more to learn.

Mō te tūranga | About the Role

At Westpac, your growth matters, and we believe there’s always more to learn.

We’re looking for an Auckland based Learning Programme Lead to help build the capability and confidence of our bankers, creating learning experiences that help our people become knowledge ready, service ready and role ready.

You’ll be part of The Academy, our centre of learning excellence, helping bring learning to life through innovative, practical, engaging programmes that strengthen banker capability and ultimately support great customer experiences.

Through The Academy, you’ll also have opportunities to keep learning, build new skills and grow your own career, whether that’s deepening your banking expertise, or building future-focused capabilities such as AI. You may be a Leader across our customer facing teams, looking for the next career move or in a senior customer facing role within Banking with leadership experience.

• Design and deliver engaging learning experiences that build the capability and confidence of our bankers.
• Create blended learning across face-to-face, virtual and digital channels.
• Translate complex banking, product and technical information into practical learning that people can apply in their roles.
• Partner with business, Product, Risk and Compliance teams to ensure learning remains relevant, accurate and aligned to business and customer needs.
• Facilitate learning that connects with different audiences and creates meaningful development experiences.
• Lead learning programmes from design through to implementation, evaluation and continuous improvement.
• Use feedback, insights and learner outcomes to continually strengthen the learning experience.

Nā tāu rourou | What will you bring?

You’re an experienced learning professional who knows how to turn knowledge into engaging, practical experiences that make a difference.

• Experience designing and delivering learning within a corporate environment.
• Banking or financial services experience, ideally within customer-facing, lending or credit environments.
• Strong facilitation skills across both face‑to‑face and virtual learning.
• An understanding of adult learning principles and blended learning approaches.
• The ability to take complex information and make it clear, relevant and easy to apply.
• Strong communication and stakeholder management skills, with the confidence to work across different areas of the business.
• A collaborative, curious and adaptable approach, with a genuine passion for helping others learn and grow.
• Adult learning qualifications and experience with Learning Management Systems would be an advantage

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant 'W' on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close

15 November 2026