Learning Programme Lead - Banker Capability

Westpac New Zealand; New Zealand; On-site; NZD 90,000 - 130,000; Full time

Job summary

Westpac New Zealand is seeking an Auckland-based Learning Programme Lead to build banker capability and confidence through engaging, practical learning experiences across face-to-face, virtual and digital channels. You’ll lead programs from design to evaluation, partnering with Product, Risk and Compliance to stay relevant and impactful.

The role emphasizes translating complex information into clear training, strong facilitation, and a collaborative approach across the organisation to support

Qualifications

• Experience designing and delivering learning within a corporate environment.
• Banking or financial services experience, ideally within customer-facing, lending or credit environments.
• Strong facilitation skills across both face-to-face and virtual learning.
• An understanding of adult learning principles and blended learning approaches.
• The ability to take complex information and make it clear, relevant and easy to apply.
• Strong communication and stakeholder management skills, with the confidence to work across different areas of the business.
• A collaborative, curious and adaptable approach, with the genuine passion for helping others learn and grow.
• Adult learning qualifications and experience with Learning Management Systems would be an advantage

Responsibilities

• Design and deliver engaging learning experiences that build the capability and confidence of the bankers.
• Create blended learning across face-to-face, virtual and digital channels.
• Translate complex banking, product and technical information into practical learning that people can apply in their roles.
• Partner with business, Product, Risk and Compliance teams to ensure learning remains relevant, accurate and aligned to business and customer needs.
• Facilitate learning that connects with different audiences and creates meaningful development experiences.
• Lead learning programmes from design through to implementation, evaluation and continuous improvement.
• Use feedback, insights and learner outcomes to continually strengthen the learning experience.

Skills

Corporate learning design

Facilitation

Adult learning principles

Blended learning

Stakeholder management

Communication

Collaboration

Learning Management Systems

Education

Adult learning qualifications

Tools

Learning Management Systems

Job description

Mō te türanga | About the Role

At Westpac, your growth matters, and we believe there’s always more to learn.

We’re looking for an Auckland based Learning Programme Lead to help build the capability and confidence of our bankers, creating learning experiences that help our people become knowledge ready, service ready and role ready.

You’ll be part of The Academy, our centre of learning excellence, helping bring learning to life through innovative, practical, engaging programmes that strengthen banker capability and ultimately support great customer experiences.

Through The Academy, you’ll also have opportunities to keep learning, build new skills and grow your own career, whether that’s deepening your banking expertise, or building future-focused capabilities such as AI. You may be a Leader across our customer facing teams, looking for the next career move or in a senior customer facing role within Banking with leadership experience.

• Design and deliver engaging learning experiences that build the capability and confidence of our bankers.

• Create blended learning across face-to-face, virtual and digital channels.

• Translate complex banking, product and technical information into practical learning that people can apply in their roles.

• Partner with business, Product, Risk and Compliance teams to ensure learning remains relevant, accurate and aligned to business and customer needs.

• Facilitate learning that connects with different audiences and creates meaningful development experiences.

• Lead learning programmes from design through to implementation, evaluation and continuous improvement.

• Use feedback, insights and learner outcomes to continually strengthen the learning experience.

Nā tāu rourou | What will you bring?

You’re an experienced learning professional who knows how to turn knowledge into engaging, practical experiences that make a difference.

• Experience designing and delivering learning within a corporate environment.

• Banking or financial services experience, ideally within customer-facing, lending or credit environments.

• Strong facilitation skills across both face-to-face and virtual learning.

• An understanding of adult learning principles and blended learning approaches.

• The ability to take complex information and make it clear, relevant and easy to apply.

• Strong communication and stakeholder management skills, with the confidence to work across different areas of the business.

• A collaborative, curious and adaptable approach, with the genuine passion for helping others learn and grow.

• Adult learning qualifications and experience with Learning Management Systems would be an advantage

Ko mātou tŎ | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant 'W' on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tątou, kaha ake tątou | Together Greater

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close:

15 November 2026