Banking Learning Architect & Programme Lead

Westpac; New Zealand; On-site; NZD 110,000 - 140,000; Full time

Job summary

Westpac Auckland-based Learning Programme Lead role focusing on building banker capability through practical, engaging learning. You’ll be part of The Academy, delivering programmes that support great customer experiences and help people become knowledge ready, service ready and role ready.

You will design and lead blended learning across face-to-face, virtual and digital channels, translating complex banking information into clear, actionable learning while partnering with Risk, Compliance and

Qualifications

• Experience designing and delivering learning within a corporate environment.
• Banking or financial services experience, ideally within customer-facing contexts.
• Strong facilitation skills across face-to-face and virtual learning.
• An understanding of adult learning principles and blended learning approaches.
• The ability to take complex information and make it clear, relevant and easy to apply.
• Strong communication and stakeholder management skills, with the confidence to work across different areas of the business.
• A collaborative, curious and adaptable approach, with the genuine passion for helping others learn and grow.
• Adult learning qualifications and experience with Learning Management Systems would be an advantage

Responsibilities

• Design and deliver engaging learning experiences that build the capability and confidence of our bankers.
• Create blended learning across face-to-face, virtual and digital channels.
• Translate complex banking, product and technical information into practical learning that people can apply in their roles.
• Partner with business, Product, Risk and Compliance teams to ensure learning remains relevant, accurate and aligned to business and customer needs.
• Facilitate learning that connects with different audiences and creates meaningful development experiences.
• Lead learning programmes from design through to implementation, evaluation and continuous improvement.
• Use feedback, insights and learner outcomes to continually strengthen the learning experience.

Skills

Learning design

Corporate training

Facilitation skills

Adult learning

Stakeholder management

Communication

LMS experience

Banking domain

Education

Adult learning qualifications

Tools

Learning Management System (LMS)

Job description

Westpac Auckland-based Learning Programme Lead role focusing on building banker capability through practical, engaging learning. You’ll be part of The Academy, delivering programmes that support great customer experiences and help people become knowledge ready, service ready and role ready.

You will design and lead blended learning across face-to-face, virtual and digital channels, translating complex banking information into clear, actionable learning while partnering with Risk, Compliance and