Lead Service Designer & Transformation Leader

New Zealand Government; Wellington; Sur place; NZD 122 000 - 152 000; Plein temps

Résumé du poste

Ministry of Social Development (MSD) is recruiting a Lead Service Designer to steer major service and customer experience initiatives from its National Office in Wellington. The role shapes service strategy, leverages human-centred design and collaborates across multidisciplinary teams to translate insights into practical improvements.

The position is fixed-term for two years, with Auckland/Christchurch considered for placement.

Qualifications

• Extensive experience leading complex service design in transformation programs.
• Strong capability in research, journey mapping, testing and engagement.

Responsabilités

• Provide strategic leadership for major service and customer experience initiatives.
• Mentor and strengthen service design capability across teams.
• Partner with leaders and multidisciplinary teams to shape service strategies and evidence-based decisions.

Connaissances

Service design leadership

Strategic judgement

Mentoring

Research and journey mapping

Stakeholder engagement

Outils

Service design methods

Workshops

Description du poste

Ministry of Social Development (MSD) is recruiting a Lead Service Designer to steer major service and customer experience initiatives from its National Office in Wellington. The role shapes service strategy, leverages human-centred design and collaborates across multidisciplinary teams to translate insights into practical improvements.

The position is fixed-term for two years, with Auckland/Christchurch considered for placement.