Lead Digital Content Designer — 6–12 Month Fixed Term, Wellington

New Zealand Government

Wellington

On-site

NZD 122,000 - 152,000

Full time

4 days ago

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Job summary

The Ministry of Social Development (MSD) is seeking a Lead Digital Content Advisor to guide strategy and delivery for knowledge bases, intranet and external website platforms. You will apply user-centred design principles and MSD style guides to ensure content is clear, accessible and written in plain English.

You will work with cross-functional teams, mentor others and help align content with policy, training and public information.

Qualifications

Senior-level experience leading digital content design in a large, complex organisation.
Proven experience developing and delivering content strategies, frameworks, patterns and standards.
Strong experience across knowledge bases, intranets and complex content systems.
Ability to simplify complex information and write high-quality, plain-English content.
Experience ensuring alignment across policy, operational guidance, training and public information.
Confidence mentoring and coaching content designers.
Experience working with digital and IT teams, including AI-enabled tools.
Commitment to accessibility, inclusion and Te Tiriti o Waitangi.

Responsibilities

Lead content strategy and delivery across a significant programme of work focused on the knowledge base, intranet and external website platform shift.
Ensure content is clear, accessible and written in plain English.
Mentor and coach team members, embedding best practice across MSD.
Collaborate with business units, communications teams and IT partners to introduce safe AI tools.