Lead Agricultural Diesel Service Manager

Norwood; Pukekohe; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Incentive bonus

Company vehicle

Fully funded health insurance

Staff purchasing benefits

Banking options

Job summary

Norwood is seeking an experienced Agricultural Heavy Diesel Service Manager to lead a high‑performing workshop team across our New Zealand network. You will own service operations, drive performance, and deliver outstanding customer outcomes through hands‑on leadership and strategic facilitation.

You will coach technicians, optimise workshop workflows, and balance daily execution with continuous improvement to grow service performance and revenue while maintaining safety standards.

Qualifications

• Heavy machinery servicing experience required.
• Leadership experience in heavy automotive, agricultural, or construction servicing.
• Strong operational and workflow management capability.
• Customer-first mindset with high quality standards.
• Ability to coach and develop technical teams.
• Strong health and safety leadership.
• Commercial awareness (budgets and performance metrics desirable).

Responsibilities

• Lead, develop, and motivate a team of technicians.
• Drive efficiency, quality, safety, and customer satisfaction.
• Improve workshop systems, processes, and technical capability.
• Manage budgets, KPIs, and performance.
• Identify opportunities to grow service performance and revenue.
• Champion health and safety leadership across the workshop.

Skills

Heavy machinery servicing

Leadership experience

Operations/workflow management

Customer focus

Coaching teams

Health and safety leadership

Commercial awareness

Education

Heavy vehicle trade qualification

5+ years in heavy machinery repairs/servicing

Job description

Norwood is seeking an experienced Agricultural Heavy Diesel Service Manager to lead a high‑performing workshop team across our New Zealand network. You will own service operations, drive performance, and deliver outstanding customer outcomes through hands‑on leadership and strategic facilitation.

You will coach technicians, optimise workshop workflows, and balance daily execution with continuous improvement to grow service performance and revenue while maintaining safety standards.