Lead Administrator, Student Administration & Exams

University Of Otago; Dunedin; On-site; NZD 81,000 - 86,000; Full time

Job summary

The University of Otago seeks a Lead Administrator in Student Administration in Dunedin. You will ensure smooth operation of services, delivering timely, accurate information and assistance across admissions, progression, academic records and graduation. You will partner with academic areas to prioritise workload, manage examinations, and escalate complex inquiries.

The role may include broader portfolio work over time and requires commitment to high-quality service. Permanent, full-time role.

Qualifications

• Experience in busy administration environments.
• Strong customer service orientation.
• Supervisory experience or team management.
• Proficiency with MS Office and PC skills.
• Awareness of privacy and legislative obligations.

Responsibilities

• Oversee prioritisation and workload setting for student administration.
• Coordinate examinations and other portfolios as needed.
• Improve administrative processes to enhance efficiency and quality.
• Provide timely, accurate information and advice to staff and students.

Skills

Customer service

Supervisory experience

Microsoft Office

PC skills

Communication

Tools

eVision

Job description

The University of Otago seeks a Lead Administrator in Student Administration in Dunedin. You will ensure smooth operation of services, delivering timely, accurate information and assistance across admissions, progression, academic records and graduation. You will partner with academic areas to prioritise workload, manage examinations, and escalate complex inquiries.

The role may include broader portfolio work over time and requires commitment to high-quality service. Permanent, full-time role.