Tech Knowledge Architect (6-Month Contract) Remote

Datacom; Wellington; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Job summary

Datacom is seeking a Knowledge Specialist on a 6-month fixed-term contract to manage and maintain the knowledge base for a specific functional area. You will help create, refine and deliver high-quality technical documentation to support both internal teams and customers.

Working closely with Development Specialists, you will analyze technical information, edit and standardise documentation, and contribute to knowledge-management frameworks to improve how information is shared across the

Qualifications

• 3+ years’ experience in technical writing or knowledge management within a technical environment.
• Bachelor’s degree in Computer Science, Technology or related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Ability to communicate technical concepts to varied audiences and to document clearly.

Responsibilities

• Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
• Writing, editing and refining technical documentation including manuals and installation guides.
• Reviewing contributions to produce unified, consistent support documentation.
• Analyzing program outlines to develop high-quality manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to ensure the right information reaches the right audiences.
• Developing information architecture and taxonomy structures to support discoverability.
• Coordinating search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate labour-intensive tasks using knowledge-management frameworks.
• Supporting a positive health and safety culture in line with policies.

Skills

Technical writing

Knowledge management

Documentation

Stakeholder management

Analytical thinking

Communication

Planning and reporting

Education

Bachelor's degree in Computer Science

Technology or related discipline

Tools

ITIL

AWS (certs preferred)

Git/Code repositories

Docker / CI tools

Jenkins / serverless tech

CloudFormation / Azure ARM

Job description

Datacom is seeking a Knowledge Specialist on a 6-month fixed-term contract to manage and maintain the knowledge base for a specific functional area. You will help create, refine and deliver high-quality technical documentation to support both internal teams and customers.

Working closely with Development Specialists, you will analyze technical information, edit and standardise documentation, and contribute to knowledge-management frameworks to improve how information is shared across the