Remote & Flexible Business Improvement Analyst

Datacom; Christchurch; Hybrid; NZD 70,000 - 100,000; Full time

Job summary

Datacom, a leading NZ and AU technology services provider, seeks a Business Analyst for a 6-month fixed-term role. You will identify and deliver process improvements across operations, documenting requirements and supporting stakeholder engagement to enhance service performance and customer outcomes.

You’ll work with cross-functional teams, develop process maps and artefacts, and analyse data to spot trends and propose practical solutions, contributing to a collaborative, agile environment.

Qualifications

• 5+ years’ experience as a Business Analyst, Process Analyst, Service Analyst, or similar
• Experience gathering, documenting, and validating business requirements
• Strong analytical and problem-solving skills with ability to interpret data and provide recommendations
• Experience analysing and improving business processes and workflows
• Stakeholder engagement and relationship management capability
• Excellent written and verbal communication skills
• Experience facilitating workshops, meetings, and business discussions
• Ability to manage competing priorities across multiple initiatives
• Understanding of service delivery methodologies including ITIL and project delivery frameworks
• Experience preparing reports, presentations, and structured business documentation
• Bachelor’s degree in business, IT, engineering, economics, or related discipline
• ITIL Foundation certification

Responsibilities

• Engaging with stakeholders to understand current processes, challenges, and improvement opportunities
• Gathering, analysing, and documenting business and functional requirements
• Supporting business improvement and change initiatives across operational and service environments
• Developing process maps, documentation, reports, and supporting artefacts
• Analysing operational, service, financial, and customer data to identify trends and improvement opportunities
• Supporting root cause analysis and recommending practical solutions to business issues
• Assisting with KPI development and performance reporting
• Supporting process optimisation and continuous improvement initiatives
• Preparing reports, presentations, and stakeholder communications
• Collaborating with delivery, operational, and customer teams to ensure business requirements are understood and met
• Supporting business case development, cost-benefit analysis, and impact assessments
• Monitoring and reporting on operational issues, risks, and improvement outcomes
• Supporting a positive health and safety culture in line withDatacom policy

Skills

Analytical skills

Stakeholder engagement

Communication

Workshop facilitation

Multi-project management

ITIL knowledge

Data analysis

Education

Bachelor’s degree in business, IT, engineering, economics

ITIL Foundation certification

CBAP/CCBA (nice to have)

Tools

CBAP/CCBA certifications

Job description

Datacom, a leading NZ and AU technology services provider, seeks a Business Analyst for a 6-month fixed-term role. You will identify and deliver process improvements across operations, documenting requirements and supporting stakeholder engagement to enhance service performance and customer outcomes.

You’ll work with cross-functional teams, develop process maps and artefacts, and analyse data to spot trends and propose practical solutions, contributing to a collaborative, agile environment.