Key Account Manager

Silver-Fern-Farms; Dunedin; On-site; NZD 75,000 - 115,000; Full time

Job summary

Silver Fern Farms Limited in Dunedin seeks an experienced Account Manager - Oceania to grow and manage a diverse customer portfolio across the region. You will shape sales plans, negotiate commercial terms and collaborate with internal teams to deliver value and strong partnerships.

In this role you’ll contribute to S&OP processes, forecast demand, monitor performance and support inventory strategies while maintaining high DIFOT and customer service standards.

Qualifications

• Experience in sales/account management with key accounts.
• Strong commercial sense and ability to create value.
• Proven relationship-building and networking skills.
• Experience negotiating and delivering commercial outcomes.
• Excellent written, verbal and interpersonal communication skills.
• Strong organisational skills and prioritisation ability.
• Customer-focused mindset with service excellence.
• Energetic, driven and results-oriented; continuous improvement mindset.

Responsibilities

• Develop and maintain strong relationships with an established Oceania customer portfolio.
• Lead customer discussions, reviews and joint planning activities.
• Deliver outstanding customer service and act as a trusted partner.
• Keep customers informed on orders, pricing, quotes, claims and delivery.
• Drive value, volume and revenue across channels and product categories.
• Negotiate pricing and commercial agreements delivering positive outcomes.
• Monitor inventory availability and maximise sales performance.
• Support debtor management and commercial accountability.
• Contribute to sales planning, demand forecasting and inventory allocation.
• Use market insights to identify growth opportunities and guide strategy.
• Collaborate with domestic and global sales teams on market trends.
• Support delivery of business strategies aligned with commercial objectives.
• Act as a key link between Sales, Planning and Fulfilment; ensure commitments are met.
• Foster internal relationships to enable exceptional customer outcomes.

Skills

Account management

Relationship building

Negotiation

Commercial acumen

Communication skills

Organisational skills

Customer focus

Results driven

Continuous improvement

Job description

We're looking for an experienced Account Manager - Oceania to join our New Zealand Sales Team based at our Dunedin Head Office.

This role is responsible for developing and executing sales plans across a diverse customer portfolio, identifying opportunities to maximise value, drive revenue growth, and strengthen long-term customer partnerships throughout Oceania. You'll work closely with customers and internal stakeholders across sales, planning and fulfilment functions to deliver exceptional outcomes for both Silver Fern Farms and our customers.

As a key member of our Revenue team, you'll play an important role in the Sales & Operations Planning (S&OP) process, providing market insights, forecasting demand, managing customer performance, and supporting inventory optimisation strategies.

This is an exciting opportunity for a commercially focused sales professional who enjoys building relationships, negotiating outcomes, and identifying new opportunities in a dynamic and fast-paced environment.

Customer & Account Management

• Develop and maintain strong relationships with an established customer portfolio across Oceania.
• Lead customer discussions, business reviews and joint planning activities.
• Deliver outstanding customer service and act as a trusted partner to key accounts.
• Ensure customers remain informed on orders, pricing, quotes, claims and service delivery matters.

Commercial Performance

• Drive value, volume and revenue outcomes across multiple sales channels and product categories.
• Negotiate pricing and commercial agreements that deliver positive outcomes for Silver Fern Farms.
• Monitor inventory availability and identify opportunities to maximise sales performance.
• Support debtor management and maintain commercial accountability across your customer base.

Market & Business Planning

• Contribute to sales planning, demand forecasting and inventory allocation processes.
• Utilise customer and market insights to identify growth opportunities and drive strategic decisions.
• Collaborate with domestic and global sales teams to share market intelligence and customer trends.
• Support the delivery of business strategies that align with Silver Fern Farms' commercial objectives.

Stakeholder Collaboration

• Act as a key link between Sales, Planning and Fulfilment teams.
• Work collaboratively across functions to ensure customer commitments are achieved.
• Maintain high standards of DIFOT (Delivered In Full On Time) performance.
• Build strong internal relationships that enable exceptional customer outcomes.

You'll bring:

• Previous sales and/or account management experience, ideally within a key account environment.
• Strong commercial acumen and an ability to identify opportunities that create value.
• Proven relationship-building and networking skills.
• Experience managing customer negotiations and delivering commercial outcomes.
• Excellent written, verbal and interpersonal communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• A customer-focused mindset with a commitment to service excellence.
• Energy, drive and a results-oriented approach.
• A continuous improvement mindset and willingness to challenge existing ways of working.

Whether you're currently working in account management, business development or sales, you'll be someone who enjoys building trusted relationships, solving problems, and delivering results.

Te Ahurea / Why Silver Fern Farms?

At Silver Fern Farms, our purpose is Creating Goodness from the Farms the World Needs. Guided by our values of Always Caring, Unstoppable Together, and Improving Tomorrow, we're committed to creating a workplace where our people can thrive and contribute to meaningful outcomes.

Working from our Dunedin Head Office, you'll be part of a collaborative team that values innovation, partnership and continuous improvement while helping deliver premium New Zealand food products to customers across the region.

If you're a commercially driven relationship manager looking for an opportunity to influence business performance and develop strategic customer partnerships, we'd love to hear from you.

Silver Fern Farms welcomes people from all backgrounds. We're committed to creating an inclusive workplace and providing equal opportunities for all applicants.