IT Team Leader

Christchurch Casino; Christchurch; On-site; NZD 90,000 - 140,000; Full time

Job summary

Christchurch Casino is seeking an IT Team Leader to guide day-to-day IT delivery while staying hands-on. You will coordinate the team, provide technical guidance, and ensure secure, reliable technology across the organisation.

The role requires strong infrastructure experience, the ability to mentor staff, and clear communication with both technical and non-technical colleagues. RBI and regulatory awareness are advantageous.

Qualifications

• Hands-on IT infrastructure and operational support experience.
• Experience leading, mentoring or coordinating technical colleagues.
• Ability to prioritise competing demands and own issues.
• Ability to explain technical matters to non-technical stakeholders.
• IT qualifications or certifications are preferred.

Responsibilities

• Coordinate daily priorities and roster for the IT team.
• Provide hands-on troubleshooting across infrastructure, networks, endpoints and business applications.
• Maintain secure, reliable systems with monitoring, patching and cybersecurity controls.
• Coordinate backups, recovery testing and planned changes.
• Communicate with departments and vendors, keeping documentation current.

Skills

Leadership

Communication

Prioritisation

Problem solving

Education

IT qualifications

Tools

Microsoft 365

Windows Server

Active Directory

Virtualisation

Job description

Christchurch Casino | Onsite, Christchurch

Lead from the front. Stay hands-on. Keep business-critical technology running.

Enjoy solving technical problems and helping others do their best work? Christchurch Casino is looking for an IT Team Leader who can combine practical technical expertise with clear direction, sound judgement and a strong service focus. This is a hands-on opportunity to lead day-to-day IT delivery in an environment where reliable, secure technology matters.

About the role

Reporting to the General Manager Information Technology, you'll coordinate the team’s daily priorities while working alongside colleagues on support, infrastructure, cybersecurity and technology projects. You'll provide technical guidance, help resolve complex issues and turn approved plans into dependable operational delivery.

• Lead daily workloads, coordinate roster and leave coverage, and coach and support the IT team.
• Provide hands-on troubleshooting and escalation support across infrastructure, networks, endpoints, identity and business applications.
• Maintain secure, reliable systems through monitoring, maintenance, patching and practical cybersecurity controls.
• Coordinate backup and recovery testing, technology upgrades and well-planned changes.
• Work with departments and specialist vendors, keeping communication clear and documentation current.

What you'll bring

You'll bring strong hands-on IT infrastructure and operational support experience, along with experience leading, mentoring or coordinating technical colleagues. You'll be comfortable prioritising competing demands, taking ownership of issues and explaining technical matters to people with different levels of technical knowledge.

Your technical background will include a practical mix of Microsoft 365, Windows Server, Active Directory, networking, virtualisation, cloud or endpoint technologies, supported by an understanding of cybersecurity, backup and recovery, and change management. You don't need to be an expert in every technology we're looking for technical breadth, practical judgement and the ability to recognise when specialist support is needed.

Relevant IT qualifications, industry certifications or equivalent demonstrated professional experience are preferred. Experience in a regulated environment would be an advantage.

An interest in using AI and automation responsibly to improve IT support and everyday processes would be an advantage, with sound judgement around privacy, cybersecurity and checking the accuracy of outputs.

Working arrangements

This role is based onsite at Christchurch Casino and participates in a rotating roster, including evening shifts and associated on-call coverage, in accordance with agreed employment arrangements. A Department of Internal Affairs Certificate of Approval is required where applicable to the position.