It Team Leader

Qjumpers; Christchurch; On-site; NZD 90,000 - 130,000; Full time

Job summary

Qjumpers in Christchurch City seeks an IT Team Leader to coordinate daily priorities and guide the team across support, infrastructure, cybersecurity, and technology projects. You will provide technical guidance, help resolve complex issues and translate approved plans into dependable operational delivery.

You will lead, mentor and coordinate colleagues, prioritise competing demands, take ownership of issues, and explain technical matters to people with varying levels of technical knowledge.

Qualifications

• Experience leading, mentoring or coordinating technical colleagues.
• Ability to prioritise competing demands and own issues.
• Ability to explain technical matters to non-technical stakeholders.

Responsibilities

• Lead daily workloads, coordinate roster and leave coverage, and coach and support the IT team.
• Provide hands-on troubleshooting and escalation support across infrastructure, networks, endpoints, identity and business applications.
• Maintain secure, reliable systems through monitoring, maintenance, patching and practical cybersecurity controls.
• Coordinate backup and recovery testing, technology upgrades and well-planned changes.
• Work with departments and specialist vendors, keeping communication clear and documentation current.

Skills

People leadership

Prioritisation

Clear communication

Ownership of issues

Education

IT qualifications or professional certifications

Tools

Microsoft 365

Windows Server

Active Directory

Networking

Virtualisation

Cloud technologies

Endpoint technologies

Cybersecurity

Backup and recovery

Change management

Job description

Reporting to the General Manager Information Technology, you’ll coordinate the team’s daily priorities while working alongside colleagues on support, infrastructure, cybersecurity and technology projects. You’ll provide technical guidance, help resolve complex issues and turn approved plans into dependable operational delivery.

• Lead daily workloads, coordinate roster and leave coverage, and coach and support the IT team.
• Provide hands‑on troubleshooting and escalation support across infrastructure, networks, endpoints, identity and business applications.
• Maintain secure, reliable systems through monitoring, maintenance, patching and practical cybersecurity controls.
• Coordinate backup and recovery testing, technology upgrades and well‑planned changes.
• Work with departments and specialist vendors, keeping communication clear and documentation current.

What you’ll bring

You’ll bring strong hands‑on IT infrastructure and operational support experience, along with experience leading, mentoring or coordinating technical colleagues. You’ll be comfortable prioritising competing demands, taking ownership of issues and explaining technical matters to people with different levels of technical knowledge.

Your technical background will include a practical mix of Microsoft 365, Windows Server, Active Directory, networking, virtualisation, cloud or endpoint technologies, supported by an understanding of cybersecurity, backup and recovery, and change management. You don’t need to be an expert in every technology—we’re looking for technical breadth, practical judgement and the ability to recognise when specialist support is needed.

Relevant IT qualifications, industry certifications or equivalent demonstrated professional experience are preferred. Experience in a regulated environment would be an advantage.

An interest in using AI and automation responsibly to improve IT support and everyday processes would be an advantage, with sound judgement around privacy, cybersecurity and checking the accuracy of outputs.

IT Team Leader • Christchurch City - Canterbury