IT Systems & Ops Engineer — Platforms & OT

Qube; Tauranga; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Collaborative team across NZ & AU

Exposure to modern infrastructure

Career progression within a nationwide

Job summary

Qube Ports NZ is seeking an experienced IT Systems Engineer - Technician to join the Platform Services team in Tauranga. You will work hands-on in a fast-paced environment, supporting servers, infrastructure, and operational technology across our port network in New Zealand.

The role involves maintaining reliability and security of IT operations, working with Service Desk and Network teams, and collaborating with vendors. Office-based, Monday–Friday, Mount Maunganui.

Qualifications

• Tertiary qualification in Information Technology or a related field.
• Minimum 3 years experience in IT Operations, infrastructure support, systems administration, or technical support environments.
• Strong understanding of Windows Server, infrastructure, and enterprise systems.
• Experience using ITSM tools such as ServiceNow, JIRA, or similar platforms.
• Exposure to Operational Technology environments would be advantageous.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Well-organised with strong documentation skills.
• Able to work independently and take ownership of issues through to resolution.
• Motivated, proactive, and ready to contribute from day one.

Responsibilities

• Support and maintain server, compute, and infrastructure platforms.
• Deliver reliable and secure IT Operations services across the business.
• Provide escalation support to Service Desk and Network teams.
• Resolve incidents, service requests, problems, and change activities efficiently.
• Support operational technology environments across ports and sites.
• Assist with technical projects and transition solutions into support.
• Maintain system documentation, runbooks, asset registers, and infrastructure diagrams.
• Work with third-party vendors and service providers.
• Contribute to continuous improvement initiatives across IT Operations.
• Participate in a rostered after-hours support schedule.
• Occasional travel to other Qube sites throughout New Zealand may be required.

Skills

IT Operations

Infrastructure support

Troubleshooting

Documentation

Stakeholder communication

Education

Tertiary qualification in IT

Tools

ServiceNow

JIRA

Job description

Qube Ports NZ is seeking an experienced IT Systems Engineer - Technician to join the Platform Services team in Tauranga. You will work hands-on in a fast-paced environment, supporting servers, infrastructure, and operational technology across our port network in New Zealand.

The role involves maintaining reliability and security of IT operations, working with Service Desk and Network teams, and collaborating with vendors. Office-based, Monday–Friday, Mount Maunganui.