Hands-On IT Systems Engineer - Ops & Infra

Qube; Mount Maunganui; Remote; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration package

Supportive, collaborative team across

Exposure to modern infrastructure,云,和云

Career progression within a large,全国性

Job summary

Qube Ports NZ is seeking an experienced IT Systems Engineer - Technician to join our Platform Services team in Tauranga. You will be hands-on, supporting and maintaining servers and infrastructure, with a strong focus on IT Operations and platform reliability across our nationwide network.

This role is ideal for someone who hits the ground running, enjoys problem-solving, and can operate across ports and sites. A tertiary IT qualification and at least 3 years in IT Operations are preferred.

Qualifications

• Tertiary qualification in Information Technology or related field.
• Minimum 3 years in IT Operations, infra support, systems administration, or technical support.
• Strong understanding of Windows Server, infrastructure and enterprise systems.
• Experience using ITSM tools such as ServiceNow, JIRA, or similar platforms.
• Exposure to Operational Technology environments would be advantageous.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Well-organised with strong documentation skills.
• Able to work independently and take ownership of issues through to resolution.
• Motivated, proactive, and ready to contribute from day one.

Responsibilities

• Support and maintain server, compute, and infrastructure platforms.
• Deliver reliable and secure IT Operations services across the business.
• Provide escalation support to Service Desk and Network teams.
• Resolve incidents, service requests, problems, and change activities efficiently.
• Support operational technology environments across ports and operational sites.
• Assist with technical projects and transition solutions into support.
• Maintain system documentation, runbooks, asset registers, and infrastructure diagrams.
• Work alongside third-party vendors and service providers.
• Contribute to continuous improvement initiatives across the IT Operations environment.
• Participate in a rostered after-hours support schedule.
• Occasional travel to other Qube sites throughout New Zealand may be required.

Skills

Troubleshooting

Problem-solving

Communication

Documentation

Ownership

Education

Tertiary qualification in Information Technology or related field

Tools

ServiceNow

JIRA

Job description

Qube Ports NZ is seeking an experienced IT Systems Engineer - Technician to join our Platform Services team in Tauranga. You will be hands-on, supporting and maintaining servers and infrastructure, with a strong focus on IT Operations and platform reliability across our nationwide network.

This role is ideal for someone who hits the ground running, enjoys problem-solving, and can operate across ports and sites. A tertiary IT qualification and at least 3 years in IT Operations are preferred.