IT Support Specialist — APAC, Flexible Hours & Growth

CMW Geosciences

Auckland

On-site

NZD 60,000 - 80,000

Full time

5 days ago

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Benefits offered by this job

Birthday leave

Parental leave

Long service leave

Well-being allowance

Office social events

Flexible hours

Training & mentoring

Employee discounts

Job summary

CMW Geosciences in Auckland is seeking an IT Support Officer to provide responsive IT support across Australia and New Zealand. You will manage helpdesk requests, troubleshoot issues and ensure incidents are logged, resolved, or escalated according to our ITSM processes.

The role requires 3+ years in IT support, Microsoft certifications, and a strong understanding of cyber security and networking. A collaborative, customer-focused mindset will help you thrive in a dynamic geotechnical

Qualifications

3+ years' experience in IT support, service desk or similar role in ITIL/ITSM environments.
Microsoft certifications and hands-on experience with Microsoft 365, endpoint management, security tools, Windows 10/11.
Strong understanding of cybersecurity, networking, remote access technologies, and connectivity troubleshooting.
Experience deploying, supporting, and maintaining business applications and end-user technologies.

Responsibilities

Provide responsive IT support across Australia and New Zealand.
Log, triage, troubleshoot, and escalate incidents through the IT service management system.
Collaborate with cross-functional teams to resolve technical issues and improve support processes.