IT Support Engineer – Multi-Site, Security & After-Hours

Fullers Group Ltd; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Free ferry travel for work and leisure

Annual flu shots

EAP

Free basic skin check (Molemap)

Discounted gym memberships

Discounted healthcare (Southern Cross)

Discount at SpecSavers for employees +

Job summary

Fullers Group Ltd in Auckland seeks an IT Support Engineer to join a busy IT team. You will provide first and second‑level technical support across offices, vessels, and remote sites, reporting to the IT Support Manager, with a hands‑on role that includes physical security management and cyber security duties.

The position operates on a 40‑hour rotating roster, includes weekends and public holidays, and may require after‑hours support.

Qualifications

• Hands-on, solutions-focused with a proactive attitude.
• Strong communication; explain technical issues clearly.
• Excellent problem-solving; think on your feet.
• Willing to rostered shifts, including weekends and public holidays.
• Experience in Level 1 & 2 support across multi-site environments.
• Working knowledge of Windows OS, networking, Office 365, and IT security practices.
• Exposure to cyber and/or physical security systems.
• Familiarity with retail or hospitality IT setups, including POS systems is a plus.

Responsibilities

• Provide first and second-level IT support across offices, vessels, and remote sites.
• Manage, maintain and document physical security: locks, cameras, safes.
• Cyber security tasks: monitor, resolve and patch incidents, breaches and vulnerabilities.
• Support after-hours needs as required and participate in rotating roster.

Skills

Hands-on approach

Strong communication

Problem solving

Rostered shifts

After-hours support

Level 1 & 2 support

Security awareness

Tools

Office 365

POS systems

Job description

Fullers Group Ltd in Auckland seeks an IT Support Engineer to join a busy IT team. You will provide first and second‑level technical support across offices, vessels, and remote sites, reporting to the IT Support Manager, with a hands‑on role that includes physical security management and cyber security duties.

The position operates on a 40‑hour rotating roster, includes weekends and public holidays, and may require after‑hours support.