IT Service Desk Analyst - Multi-Environment Support

Sealord Llc; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Job summary

Sealord Llc is seeking two IT Service Analysts to join our Nelson-based Information Technology team. This hands-on, customer-focused role provides Level 1–2 support across office, factory, remote, and vessel environments, handling incidents, service requests, and knowledgebase enhancements.

You will work within a modern Service Desk, documenting fixes, improving processes, and collaborating with vendors and business users to ensure timely, professional support across our diverse technology

Qualifications

• IT Service Desk experience or technical support roles.
• Windows desktop and laptop support experience.
• Familiarity with Microsoft 365 apps (Outlook, Teams, SharePoint).
• Knowledge of Active Directory/M Entra ID and MFA processes.
• Experience with endpoint devices, printers, and meeting room tech.
• Basic networking, VPN/remote access troubleshooting.
• Familiarity with ITSM incident and request management.
• Awareness of cyber security best practices.

Responsibilities

• Manage and resolve Service Desk incidents and requests via ticketing system.
• Provide front-line technical support for users across offices, factories, remote sites, and vessels.
• Support Microsoft 365 services and common Office apps.
• Assist with user accounts, MFA, password resets, and self-service resets.
• Support devices, printers, meeting room tech, and peripherals.
• Document fixes, create knowledgebase content, and improve processes.
• Escalate complex issues to specialists or vendors when needed.
• Contribute to better documentation and continual improvement of Service Desk practices.

Skills

IT Service Desk experience

Windows desktop support

Microsoft 365

Active Directory / Entra ID

Endpoint support

Networking basics

ITSM / incident management

Security awareness

Tools

Microsoft 365

ITSM tools

Job description

Sealord Llc is seeking two IT Service Analysts to join our Nelson-based Information Technology team. This hands-on, customer-focused role provides Level 1–2 support across office, factory, remote, and vessel environments, handling incidents, service requests, and knowledgebase enhancements.

You will work within a modern Service Desk, documenting fixes, improving processes, and collaborating with vendors and business users to ensure timely, professional support across our diverse technology