IT Service Delivery Lead

New Zealand Government

Wellington

On-site

NZD 101,000 - 137,000

Full time

3 days ago

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Job summary

ACC in Wellington is seeking a Delivery Support Specialist to ensure critical IT services are understood, supported and delivered effectively. You will work across technology and business teams, provide proactive operational support, manage Level 2 production issues and drive continuous service improvement.

The role requires strong stakeholder relationships, clear communication and the ability to translate complex information into practical advice during incidents and disruptions.

Qualifications

Experience in IT service delivery or service management environments.
Strong stakeholder engagement and relationship management skills.
Excellent written and verbal communication skills.
Analytical and problem-solving capability with incident management experience.
Experience with ITIL-aligned service management practices.
Ability to stay calm and customer-focused during incidents and disruptions.
Continuous improvement mindset and proactive service enhancement.

Responsibilities

Provide proactive operational support across technology and business teams.
Manage Level 2 production issues and contribute to incident and problem management.
Drive continuous service improvement and clear stakeholder communications.

Skills

IT service delivery

Stakeholder engagement

Communication skills

Analytical thinking

ITIL service management

Incident management

Production support

Continuous improvement

Problem solving

Job description

The role requires strong stakeholder relationships, clear communication and the ability to translate complex information into practical advice during incidents and disruptions.

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