IT Service Delivery & Incident Lead — Flexible Hours

ACC New Zealand; Wellington; On-site; NZD 101,000 - 137,000; Full time

Benefits offered by this job

9% superannuation

Life and income protection insurance

Flexible working

Job summary

ACC New Zealand is seeking a Delivery Support Specialist to ensure critical IT services are understood, supported and delivered effectively.

Working across technology and business teams, you will provide proactive operational support, manage Level 2 production issues, and contribute to incident/problem management while driving continuous service improvement through strong stakeholder relationships and clear communication.

Qualifications

• Experience in IT service delivery, service support or service management environments.
• Strong stakeholder engagement and relationship management skills across technical and non-technical teams.
• Excellent written and verbal communication with the ability to translate complex information.
• Analytical and problem-solving ability with experience diagnosing issues and driving resolution.
• Experience supporting incident and problem management, production support or ITIL-aligned practices.

Responsibilities

• Provide proactive operational support and manage Level 2 production issues.
• Contribute to incident and problem management activities and drive continuous service improvement.
• Build strong stakeholder relationships and communicate clearly to influence outcomes.

Skills

IT service delivery

Stakeholder management

Communication

Analytical thinking

ITIL

Job description

ACC New Zealand is seeking a Delivery Support Specialist to ensure critical IT services are understood, supported and delivered effectively.

Working across technology and business teams, you will provide proactive operational support, manage Level 2 production issues, and contribute to incident/problem management while driving continuous service improvement through strong stakeholder relationships and clear communication.