24/7 IT Operations & Incident Analyst

Transpower; Christchurch; On-site; NZD 90,000 - 120,000; Full time

Job summary

Transpower in Christchurch, NZ, seeks an Operations Analyst to support a portfolio of Transmission applications. You will handle incident management, troubleshoot issues, and work with senior engineers and external teams to restore service quickly.

The role covers operational support, minor changes, automation, and DevOps practices, with opportunities to contribute to automation, testing, and monitoring. A 24/7 on-call roster may be required to keep New Zealand’s national grid reliable.

Qualifications

• A relevant tertiary qualification and/or equivalent experience would be useful.
• Experience with 24x7 operations and incident/problem management is desirable.
• Familiarity with logging and monitoring tools to identify root causes.

Responsibilities

• Perform Incident and Problem Management within SLAs.
• Pursue continuous improvement and automate routine tasks to reduce technical debt.
• Develop minor changes, service requests and enhancements through configuration or scripting.
• Deploy application patches and support OS patching with infrastructure teams.
• Maintain service documentation, knowledge base materials and Disaster Recovery processes.
• Query data, provide data fixes, analyse application performance and contribute to improvement plans.
• Participate in the team’s 24/7 on-call roster where required.

Skills

Incident Management

Problem Management

Automation

Logging and Monitoring

Cross-functional collaboration

DevOps practices

Education

Tertiary qualification

Tools

Openshift

Docker

Ansible

Jira/Confluence

ITIL/CIMS training

Job description

Transpower in Christchurch, NZ, seeks an Operations Analyst to support a portfolio of Transmission applications. You will handle incident management, troubleshoot issues, and work with senior engineers and external teams to restore service quickly.

The role covers operational support, minor changes, automation, and DevOps practices, with opportunities to contribute to automation, testing, and monitoring. A 24/7 on-call roster may be required to keep New Zealand’s national grid reliable.