IT Helpdesk & Digital Asset Support Analyst

Ministry of Health - Manatū Hauora; Wellington; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

4.4 weeks annual leave

Wellness allowance after 12 months

Job summary

The Ministry of Health - Manatū Hauora in Wellington is seeking a Digital Support Analyst to be the first point of contact for staff, delivering hands-on Level 1 support across desktops, systems, applications and digital assets. You’ll triage incidents, resolve or escalate, and collaborate with internal teams and external providers to ensure a smooth support experience.

This permanent, full-time role requires strong communication, coordination, and problem-solving skills, with a focus on

Qualifications

• Experience providing Level 1 IT support for desktops, systems and assets.
• Strong coordination with internal teams and external service providers.
• Attention to detail in ticket handling and documentation.
• Excellent written and verbal communication skills.
• Commitment to public sector values of diversity and inclusion.

Responsibilities

• Triage, resolve, or escalate incidents and requests via ServiceNow.
• Coordinate with internal groups and external providers for timely resolution.
• Manage digital assets end-to-end—from provisioning to lifecycle maintenance.

Skills

Level 1 support

Desktop systems

Asset management

Coordination

Communication skills

Tools

ServiceNow

Job description

The Ministry of Health - Manatū Hauora in Wellington is seeking a Digital Support Analyst to be the first point of contact for staff, delivering hands-on Level 1 support across desktops, systems, applications and digital assets. You’ll triage incidents, resolve or escalate, and collaborate with internal teams and external providers to ensure a smooth support experience.

This permanent, full-time role requires strong communication, coordination, and problem-solving skills, with a focus on