Digital Support Analyst

Ministry of Health; Wellington; On-site; NZD 65,000 - 80,000; Full time

Benefits offered by this job

Wellness allowance

4.4 weeks annual leave

Job summary

The Ministry of Health in Wellington is seeking a Digital Support Analyst to be the first point of contact for staff, delivering hands-on Level 1 support across desktops, systems, applications, and digital assets. You will triage, resolve, or escalate incidents and requests while maintaining SLAs and liaising with internal teams and external providers.

You will manage digital assets end-to-end, coordinate with service providers, and contribute to ongoing improvements and documentation,

Qualifications

• Proven experience in Level 1 IT support across desktops, systems and assets.
• Strong coordination with internal teams and external service providers.
• Sharp problem-solving with attention to detail and ticket documentation.
• Strong written and verbal communication skills.
• Commitment to continuous improvement and public sector values.

Responsibilities

• Triage, resolve, or elevate incidents and requests via ServiceNow.
• Coordinate with internal groups and external providers for timely resolution.
• Manage digital assets end-to-end from provisioning to lifecycle maintenance.

Skills

Level 1 IT support

Asset management

ServiceNow

Ticket handling

Coordination

Communication

Tools

Desktop systems

Job description

Wellington based | Full-time | Permanent 4.4 weeks annual leave | Wellness allowance after 12 months Midpoint of $72.327 dependent on experience

What you’ll do - Ko tōu ake mahi

As a Digital Support Analyst, you’ll be the first point of contact for Ministry staff, delivering hands-on Level 1 support across desktops, systems, applications, and digital assets. You’ll play a key role in resolving incidents, managing requests, and ensuring a seamless support experience - working closely with internal teams and external providers.

Triage, resolve, or elevate incidents and requests via ServiceNow, keeping tickets accurate and within service level targets.

Coordinate with internal groups and external service providers to ensure timely, effective issue resolution.

Manage digital assets end-to-end - from provisioning and tracking to lifecycle maintenance.

What you’ll bring - Ko ngā pūkenga ōu

Proven experience in Level 1 IT support, with hands-on knowledge of systems, desktops, and asset management.

Strong coordination skills, working effectively with internal teams and external service providers to resolve issues.

Sharp problem-solving abilities and attention to detail, ensuring accurate ticket handling and documentation.

Strong communication skills both written and verbal.

A commitment to continuous improvement, knowledge sharing, and upholding public sector values of diversity and inclusion.

About the Ministry

As the Government's lead advisor on health, we help shape the future of New Zealand's health system through policy, regulation and monitoring. Join a team that makes a real difference to the health and wellbeing of New Zealanders while working in a supportive, inclusive environment that values wellbeing, growth and development.

We welcome applicants from all backgrounds and are committed to an accessible and respectful recruitment process.

Applications close Midnight Thursday 22nd October 2026.

The Ministry of Health is steward of the New Zealand health system and the lead advisor to Government on health. Our overarching goal is for all New Zealanders to live longer and in better health to have an improved quality of life. As steward, we set the direction across the health system so we and others can make informed decisions and prioritise resources accordingly. We advise the Government on health policy, and regulate and monitor the health system, to ensure all New Zealanders have access to health care for better health outcomes. Our role is to create an environment where all New Zealanders are supported to stay well and where all parts of the health system are supported to operate at their best.