Healthcare ICT Support Specialist — End User Focus

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a curious Technical Support Specialist to join our ICT Service Desk in a large healthcare enterprise. You will help support around 4,000 internal customers across research and development, manufacturing, regulatory, HR, health and wellbeing, and more, keeping people connected and productive.

We value initiative, learning, and practical problem solving.

Qualifications

• Willingness to learn and take initiative.
• Strong problem-solving and customer-service mindset.
• Ability to work with cross-functional ICT teams.

Responsibilities

• Work with experienced ICT teams to troubleshoot end point devices.
• Support a wide range of ICT solutions.
• Build strong relationships and ensure clear communication.
• Spot better ways of working to improve the support experience.

Skills

Self-starter

Problem solving

Clear communication

Willing to learn

Customer service

Tools

Microsoft 365

Hardware basics

Internal systems support

Job description

Aotearoa New Zealand Association of Social Workers is seeking a curious Technical Support Specialist to join our ICT Service Desk in a large healthcare enterprise. You will help support around 4,000 internal customers across research and development, manufacturing, regulatory, HR, health and wellbeing, and more, keeping people connected and productive.

We value initiative, learning, and practical problem solving.