Digital Support Analyst

Ministry of Health - Manatū Hauora; Wellington; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

4.4 weeks annual leave

Wellness allowance after 12 months

Job summary

The Ministry of Health - Manatū Hauora in Wellington is seeking a Digital Support Analyst to be the first point of contact for staff, delivering hands-on Level 1 support across desktops, systems, applications and digital assets. You’ll triage incidents, resolve or escalate, and collaborate with internal teams and external providers to ensure a smooth support experience.

This permanent, full-time role requires strong communication, coordination, and problem-solving skills, with a focus on

Qualifications

• Experience providing Level 1 IT support for desktops, systems and assets.
• Strong coordination with internal teams and external service providers.
• Attention to detail in ticket handling and documentation.
• Excellent written and verbal communication skills.
• Commitment to public sector values of diversity and inclusion.

Responsibilities

• Triage, resolve, or escalate incidents and requests via ServiceNow.
• Coordinate with internal groups and external providers for timely resolution.
• Manage digital assets end-to-end—from provisioning to lifecycle maintenance.

Skills

Level 1 support

Desktop systems

Asset management

Coordination

Communication skills

Tools

ServiceNow

Job description

• Wellington based | Full-time | Permanent
• 4.4 weeks annual leave | Wellness allowance after 12 months
• Midpoint of $72.327 dependent on experience

What you’ll do - Ko tōu ake mahi

As a Digital Support Analyst, you’ll be the first point of contact for Ministry staff, delivering hands‑on Level 1 support across desktops, systems, applications, and digital assets. You’ll play a key role in resolving incidents, managing requests, and ensuring a seamless support experience—working closely with internal teams and external providers.

• Triage, resolve, or escalation incidents and requests via ServiceNow, keeping tickets accurate and within service level targets.
• Coordinate with internal groups and external service providers to ensure timely, effective issue resolution.
• Manage digital assets end‑to‑end—from provisioning and tracking to lifecycle maintenance.

What you’ll bring - Ko ngā pūkenga ōu

• Proven experience in Level 1 IT support, with hands‑on knowledge of systems, desktops, and asset management.
• Strong coordination skills, working effectively with internal teams and external service providers to resolve issues.
• Sharp problem‑solving abilities and attention to detail, ensuring accurate ticket handling and documentation.
• Strong communication skills both written and verbal.
• A commitment to continuous improvement, knowledge sharing, and upholding public sector values of diversity and inclusion.

About the Ministry

As the Government’s lead advisor on health, we help shape the future of New Zealand’s health system through policy, regulation and monitoring. Join a team that makes a real difference to the health and wellbeing of New Zealanders while working in a supportive, inclusive environment that values wellbeing, growth and development.

We welcome applicants from all backgrounds and are committed to an accessible and respectful recruitment process.

Applications close Midnight Thursday 22nd October 2026.

Please note: We are reviewing applications as they come in and interviews may take place during the advertising period. Please note if we receive a high number of applications this job may close prior to the closing date.