Systems Support Analyst | Maintenance

Mogi I/O : OTT/Podcast/Short Video Apps for you; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Job summary

Mogi I/O : OTT/Podcast/Short Video Apps for you is seeking an Application Support Analyst in New Zealand who will maintain and improve business applications. You will troubleshoot incidents, manage service requests, and work with technical teams to ensure stability and reliable operations across healthcare-related applications.

The role emphasizes collaboration with vendors, product owners, and business users to meet regulatory and organisational requirements while delivering quality support and

Qualifications

• Qualification in Information Technology, Computer Science, Information Systems, or related field.
• Proven experience in application or IT support and systems administration.
• Knowledge of incident management and problem resolution processes.
• Experience logging and escalating service requests per procedures.

Responsibilities

• Provide day-to-day support and administration for business applications.
• Investigate, diagnose, and resolve application incidents and technical issues.
• Log, classify, prioritise, track, and manage incidents and service requests.
• Monitor incident progress and escalate complex issues as needed.
• Perform routine maintenance to support stability and availability.
• Collaborate with development teams, vendors, and stakeholders to resolve issues.
• Support enhancements and continuous improvement initiatives.
• Maintain documentation of incidents, resolutions and procedures.
• Work with users to understand application requirements and ensure compliance.

Skills

IT support

System administration

Incident management

Problem solving

Analytical thinking

Communication skills

Education

Bachelor's degree in IT/CS/IS

Job description

Role Overview

We are seeking a customer-focused and technically capable Application Support Analyst to maintain, support, and improve business applications within the Digital Applications & Products team. The role focuses on application troubleshooting, incident and problem management, system maintenance, user support, and application performance improvement. The successful candidate will collaborate with technical teams, business stakeholders, vendors, and product owners to ensure the stability, availability, and reliability of critical applications supporting organisational and healthcare operations.

Location: New Zealand

Role Overview

We are seeking a customer-focused and technically capable Application Support Analyst to maintain, support, and improve business applications within the Digital Applications & Products team. The role focuses on application troubleshooting, incident and problem management, system maintenance, user support, and application performance improvement. The successful candidate will collaborate with technical teams, business stakeholders, vendors, and product owners to ensure the stability, availability, and reliability of critical applications supporting organisational and healthcare operations.

Key Responsibilities

• Provide day-to-day support and administration for business applications.
• Investigate, diagnose, and resolve application incidents and technical issues.
• Log, classify, prioritise, track, and manage incidents and service requests.
• Monitor incident progress, provide updates to users, and escalate complex issues when required.
• Perform routine application maintenance to support system stability and availability.
• Assist with problem investigations, root cause analysis, and preventative measures.
• Collaborate with development teams, vendors, and stakeholders to resolve application issues.
• Support application enhancements and continuous improvement initiatives.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Work with clinical, operational, and business users to understand application requirements.
• Ensure compliance with organisational policies, risk management procedures, and relevant regulatory requirements.
• Contribute to collaborative service delivery, equity, and improved healthcare outcomes.

Requirements

• Relevant qualification in Information Technology, Computer Science, Information Systems, or a related field.
• Proven experience in application support, IT support, systems administration, or a related role.
• Knowledge of application troubleshooting, incident management, and problem resolution.
• Experience managing service requests, logging incidents, and escalating technical issues.
• Understanding of application maintenance, system performance, and support procedures.
• Strong analytical, diagnostic, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with technical teams, vendors, and business stakeholders.
• Strong organisational skills with the ability to prioritise competing tasks.
• Customer-focused approach with a commitment to continuous improvement and service quality.