Internal Account Manager

CSS; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

Wesco Anixter New Zealand seeks an Internal Account Manager in Auckland to support and grow an assigned portfolio within security and communications solutions. You will combine account management, sales support, and business development to deliver first-class service and drive revenue.

You will work with customers, suppliers, and internal teams, maintain CRM records, participate in product training and industry events, and help opportunities through the sales cycle.

Qualifications

• Strong phone presence and ability to build relationships.
• Excellent written and verbal communication skills.
• Experience in fast-paced customer service or internal sales.
• Technical aptitude and willingness to learn product solutions.
• Strong organisational and administrative skills.

Responsibilities

• Account management: grow an assigned portfolio and deliver service.
• Sales & business development: hit sales targets and drive revenue.
• Customer support: assist customers and keep them informed on promotions, updates.
• CRM & pipeline management: maintain records and updates.
• Stakeholder collaboration: coordinate with customers, vendors, internal teams.
• Order & channel management: process orders and maintain reseller relationships.
• Market & product support: monitor trends and assist with lifecycle management.
• Training & industry engagement: attend product training and events.
• Additional duties as required.

Skills

Relationship building

Communication skills

Account management

Customer service

Technical aptitude

Organizational skills

Job description

Internal Account Manager - Security Solutions

Auckland based | Wesco Anixter New Zealand

About the Role

As an Internal Account Manager, you will play a key role in supporting and growing an assigned portfolio of customers within the communications and security solutions industry. Combining account management, sales support, and business development, you will work closely with customers, suppliers, and internal teams to deliver outstanding service, identify growth opportunities, and drive sales performance. This role is ideal for someone who enjoys building long-term customer partnerships while contributing to the success of a high-performing sales team.

Responsibilities

• Account Management: Manage and grow an assigned portfolio of customer accounts, delivering exceptional service and support.
• Sales & Business Development: Achieve sales and gross profit targets, identify growth opportunities, and drive revenue within existing customer accounts.
• Customer Support & Engagement: Provide timely assistance to customers and External Account Managers while keeping customers informed of new products, promotions, project updates, quotations, and training opportunities.
• CRM & Pipeline Management: Maintain accurate CRM records, quotations, sales activities, and pipeline updates.
• Stakeholder Collaboration: Work with customers, vendors, and internal teams to coordinate product demonstrations, training, and solution support.
• Order & Channel Management: Process customer orders and enquiries while developing and maintaining reseller channel relationships.
• Market & Product Support: Monitor competitor activity, market trends, and customer insights, and assist with product lifecycle management, including discontinued product clearance.
• Training & Industry Engagement: Participate in product training and attend customer events, trade shows, and industry expos, following up on opportunities generated.
• Additional Duties: Perform other duties reasonably required to support business operations.

About You

• Strong phone presence with the ability to build relationships and sell.
• Excellent written and verbal communication skills.
• Previous experience in a fast-paced customer service, internal sales, or account management environment.
• Technical aptitude with a willingness to learn products, system design, and customer solutions
• Strong organisational and administrative skills with attention to detail.

The successful candidate will be highly motivated and eager to succeed in sales through exceptional customer service and relationship management. Full product training and mentorship will be provided; however, experience or knowledge within electronic security, networking, communications, data, or related technology industries will be highly regarded.

What we offer:

• Opportunities for career growth and stability with a Fortune 500 company
• Competitive salary package and commission plan
• Employee Assistance & Referral Programs
• A collaborative, diverse work environment
• Great office culture with a close-knit team

About Wesco Anixter

We build, connect, power, and protect the world.

Wesco Anixter is the international go-to-market brand of Wesco, bringing together the scale and resources of a global organisation with strong local expertise and customer relationships.

Formerly known as Atlas Gentech, our New Zealand business has been a trusted supplier of security, data, and communications solutions for more than 30 years. With branches in Auckland, Wellington, and Christchurch, and a nationwide team of 60 employees, we provide industry-leading products, technical expertise, and value-added services across security, networking, communications, and infrastructure solutions.

As part of Wesco, a global leader in business-to-business distribution, you'll be joining a company committed to innovation, customer success, and helping our people build rewarding careers.